Otis Elevator Co.
Designs, manufactures, and services elevators, escalators, and moving walkways worldwide.
Customer Care Champion
Support key account managers, coordinate engineers, and ensure KPI delivery.
Job Highlights
About the Role
• Build effective relationships with key account clients and account team. • Provide updates on engineer estimated time of arrivals, ensuring information is reflected in Otis business systems and communicated to customer helpdesks and contacts. • Update client web portals with arrival information and ensure work orders/tasks are closed within agreed timescales. • Submit quotations through web portals when required. • Support closure of insurance reports via client systems and web portals. • Deliver bespoke customer reports within client‑specified timeframes using the Otis CRM system. • Assist Account managers with customer meetings and supply relevant information. • Provide extensive updates on shutdown units, keeping customers fully informed of progress. • Provide adequate coverage for holiday and sickness within the department as needed.
Key Responsibilities
- ▸client portals
- ▸eta updates
- ▸work orders
- ▸quotations
- ▸insurance reports
- ▸crm reporting
What You Bring
Successful candidates are passionate about excellent customer service, possess strong written and verbal communication skills, and thrive as team players capable of working under pressure to meet business commitments.
Requirements
- ▸customer service
- ▸communication
- ▸teamwork
- ▸pressure
- ▸business commitment
Benefits
Otis provides intensive training in technology, processes and soft skills, and offers a clear career progression path within the global elevator and escalator leader. Employees enjoy a supportive, diverse community, opportunities for leadership development, and programs such as the Employee Scholar Program to pursue further education.
Work Environment
Office Full-Time