Cushman & Wakefield
A global commercial real‑estate firm delivering services from leasing to asset and facilities management.
Part-Time- Guest Services Representative -Mic Mac Mall
Assist mall visitors with service, info, gift cards, social media, and tenant coordination.
Job Highlights
About the Role
The Part‑Time Guest Services Representative works at Mic Mac Mall as an active member of the Guest Services team, delivering premium customer service and acting as a liaison with tenants. The role emphasizes a "Beyond the Booth" approach, ensuring support is provided at all times throughout the shopping centre. • Deliver exceptional customer service to patrons and tenants. • Sell mall gift cards and handle daily deposits, shift reports, and logs. • Respond to telephone, email, and in‑person inquiries. • Perform opening and closing duties as directed. • Manage customer tracking initiatives. • Assist customers with all available mall services. • Create, post, and monitor social media content. • Support security and maintenance teams to ensure a safe, clean environment. • Assist with on‑site promotions and events. • Cultivate relationships with retailers and stay updated on store promotions. • Respond to online service inquiries on KIPSU. • Monitor mall events and retailer sales for social media updates. • Prepare documentation, banners, directory updates, and support display setups. • Maintain a clean and organized workspace. • Manage inventory of administrative supplies and gift cards. • Ensure customers leave the shopping centre satisfied.
Key Responsibilities
- ▸customer service
- ▸social media
- ▸shift reports
- ▸customer tracking
- ▸inventory management
- ▸tenant liaison
What You Bring
• Excellent customer service with a go‑above‑and‑beyond mindset. • Strong written and oral communication skills. • Team‑player attitude and ability to work in crowds. • Proficient with Microsoft Office Suite and Canva. • Competent in social media platforms (Facebook, website, etc.). • Accountable, punctual, creative, and self‑motivated.
Requirements
- ▸customer service
- ▸communication
- ▸team player
- ▸microsoft office
- ▸canva
- ▸social media
Benefits
This part‑time position requires flexibility to work days, evenings, and weekends in accordance with extended centre hours. Compensation is offered at $16.50‑$17.00 CAD per hour, with a guarantee that pay will not fall below minimum wage. • Flexible availability for days, evenings, and weekends.
Work Environment
Onsite