Costar Group
Provides commercial real estate data, analytics, and marketing services.
Systems Support Specialist, IT Systems - London
Provide user support for IT systems, hardware, software, and account administration.
Job Highlights
About the Role
• Provide guidance, assistance, coordination and follow‑up on client questions, problems, or malfunctions for all company‑installed systems, applications, hardware and software. • Participate in telephone support rotation, delivering remote assistance to users across the Group. • Assist with user account administration, including onboarding, off‑boarding and access control. • Document problems and solutions in the Service Desk ticketing system. • Maintain inventory of IT assets and support lifecycle management. • Contribute to knowledge‑base development for recurring issues and support documentation. • Inform management of potential problems and identify problem trends. • Install hardware and peripheral components such as monitors, keyboards, printers, etc. • Install, configure, maintain and upgrade computer hardware and software. • Provide videoconference administration and support as needed. • Escalate complex problems to senior IT staff or specialized teams.
Key Responsibilities
- ▸remote support
- ▸user accounts
- ▸ticketing
- ▸asset inventory
- ▸hardware install
- ▸software config
What You Bring
• Bachelor’s degree or equivalent experience with a track record of commitment to prior employers. • Experience in corporate IT or Service Desk roles. • Proficiency with Windows and macOS environments. • Experience supporting Active Directory, Azure and Microsoft Office 365. • Ability to manage multiple priorities in a fast‑paced environment and lift/move equipment up to 20 kg. • Additional languages desirable (French, German, Spanish or Italian). • O365 administration experience. • Basic understanding of networking concepts (TCP/IP, DNS). • Relevant IT certifications (CompTIA A+, Network+, Microsoft MTA/MCSA, etc.). • Experience supporting mobile devices such as iPads and iPhones.
Requirements
- ▸bachelor’s
- ▸windows
- ▸active directory
- ▸azure
- ▸office 365
- ▸comptia a+
Benefits
Working at CoStar Group offers a collaborative and innovative culture, with a modern office environment in the Blue Fin or other UK hubs. Employees enjoy private medical and dental cover, life assurance, member rewards, 28 days of annual leave, a competitive pension, season‑ticket loans, and enhanced maternity and paternity pay.
Work Environment
Office Full-Time