HVAC TB Service Manager

About the Role

Under general direction, this role manages a truck‑based service business, growing labor and material revenue while maintaining gross margin and service asset performance. You will deploy and maintain standardized tools, systems, and support for the Service Team, manage resources to maximize customer satisfaction, and ensure overall operational excellence and service growth. Key duties include setting and monitoring team growth and profitability goals, leading the Service Team to ensure productivity, consistency, and quality, and handling warranty‑related issues. You will manage customer relationships, assist with monthly forecasting, maintain optimal staffing through labor planning, and oversee recruitment, hiring, and performance development. Additional responsibilities cover approving timesheets, ensuring safety compliance, handling bookings, accounts payable/receivable, and pursuing change‑order opportunities while building long‑term relationships with contractors and clients. • Manage and grow a truck‑based HVAC service business, focusing on revenue, gross margin, and asset management. • Deploy standardized tools and systems to support the Service Team and ensure operational excellence. • Set team goals, monitor productivity, and maintain high customer satisfaction. • Lead recruitment, hiring, training, and performance management for service staff. • Oversee budgeting, forecasting, accounts payable/receivable, and safety compliance. • Develop long‑term relationships with contractors, clients, consultants, and subcontractors.

Key Responsibilities

• ▸service management
• ▸tool deployment
• ▸team productivity
• ▸recruitment
• ▸financial oversight
• ▸client relations

What You Bring

Effective leadership requires clear verbal and written communication with internal and external customers, ownership of issues, and the ability to multitask with tact and persistence. Strong organizational and time‑management skills are essential as priorities shift, and customer satisfaction remains the top priority. Required qualifications include a college degree or equivalent experience and a minimum of 10 years in the HVAC field. Preferred qualifications are a bachelor’s degree in a technical field, 5 years of supervisory experience, 1‑2 years of site coordination or project management, and 5 years of field experience with digital HVAC controls. Proficiency with service management software, financial accounting systems, Microsoft Office, and strong interpersonal skills are also required. • Minimum 10 years HVAC experience; college degree or equivalent. • 5 years supervisory experience and 1‑2 years site coordination/project management preferred. • Strong verbal/written communication, Microsoft Office, and service management software skills.

Requirements

• ▸hvac
• ▸10 years
• ▸college degree
• ▸supervisory
• ▸service software
• ▸digital controls

Benefits

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to develop through meaningful projects, learning opportunities, and a culture that supports physical, financial, and emotional wellbeing. We offer a competitive salary, 15 days of vacation in the first year, and a comprehensive benefits package that includes 401(k), medical, dental, and vision care from day one. Extensive product training, on‑the‑job and cross‑training opportunities, and outstanding resources are provided. Our collaborative team environment is guided by a Zero Harm safety policy. The salary range is $91,000‑$127,000, with a competitive bonus plan based on individual, group, and corporate performance, and a comprehensive benefits package. Johnson Controls is an equal opportunity employer committed to diversity and inclusion. Our mission is to make buildings smarter, safer, more comfortable, efficient, and sustainable, supporting the unique goals of the people who occupy them. • Competitive salary $91k‑$127k, bonus potential, 15 days vacation first year, comprehensive benefits including 401(k), medical, dental, and vision from day 1.

Work Environment

Field