Nearu
Family of home‑services companies acquiring and empowering local HVAC, plumbing & electrical brands.
National Booking Center - Customer Experience Specialist
Handle inbound and outbound calls to schedule residential HVAC, electrical, and plumbing services with professionalism and empathy.
Job Highlights
About the Role
• Make outbound calls to follow up on sales or service requests. • Answer high volumes of inbound and outbound calls professionally and promptly. • Schedule residential HVAC, electrical, and plumbing repair or replacement appointments. • Actively listen to customers, determine needs, and propose appropriate solutions. • Navigate ServiceTitan or other CRM systems to accurately record service details. • Collaborate with internal teams to ensure timely customer support. • Participate in outbound call campaigns and team meetings as required. • Follow approved scripts, procedures, and service standards.
Key Responsibilities
- ▸outbound calls
- ▸inbound calls
- ▸appointment scheduling
- ▸servicetitan crm
- ▸customer support
- ▸call scripts
What You Bring
You will operate in a fast‑paced, high‑volume call‑center environment where strong communication skills, active listening, and a customer‑first mindset are essential to success. • Maintain a positive, empathetic attitude during high‑stress periods. • Hold a high school diploma or equivalent; 2+ years of customer service, call‑center, or dispatcher experience preferred. • Demonstrate basic computer proficiency; ServiceTitan knowledge is a plus. • Exhibit strong written and verbal communication, reliability, punctuality, and flexibility for evenings, weekends, and holidays. • Show competencies such as active listening, empathy, conflict resolution, attention to detail, time management, teamwork, and professional demeanor.
Requirements
- ▸high school
- ▸customer service
- ▸servicetitan
- ▸communication
- ▸active listening
- ▸teamwork
Benefits
The position is full‑time, onsite in Charlotte, NC, with a four‑week training program beginning March 2 2026. After training you will work one of three shifts (9‑6, 11‑8, or 1‑10 pm Eastern) with a rotating day‑off schedule that includes weekdays and weekends. • Receive comprehensive compensation packages and equal‑opportunity employment.
Work Environment
Field