Transgrid
Operates and upgrades Australia’s high-voltage electricity transmission network, linking generators, distributors & major users.
EUC Support Specialist
Second‑level tech support for executives: hardware, software, mobiles & meeting rooms.
Job Highlights
About the Role
The opportunity is for an EUC Support Specialist who will serve as a trusted technical partner for executives, executive assistants, and senior leaders, ensuring they stay connected, productive, and supported wherever they work. This role places you at the highest levels of the organisation, where your impact is directly felt. You will act as the go‑to problem solver for second‑level support across hardware, software, mobile devices, and meeting‑room technology. Whether resolving issues on the spot, preparing leaders for critical meetings, or maintaining collaboration spaces, you will deliver a seamless, stress‑free technology experience. Your responsibilities also include delivering tailored training, maintaining clear and accurate documentation, and coordinating with vendors to keep systems performing at their best. If you thrive in high‑trust environments and enjoy helping people succeed, this role positions you at the centre of the action.
Key Responsibilities
- ▸second‑level support
- ▸hardware support
- ▸software support
- ▸meeting‑room tech
- ▸training delivery
- ▸documentation
What You Bring
You are calm, confident, and at your best when supporting people who rely on technology to make important decisions. You navigate sensitive situations with professionalism and bring a steady, solutions‑focused mindset to every challenge. • 3+ years of experience providing desk side support to Board members, Executives, and senior stakeholders, both onsite and remotely • Strong troubleshooting skills across hardware, software, mobile devices, and meeting room technologies • A composed and methodical approach to resolving issues under pressure • A track record of meeting SLAs and OLAs while delivering exceptional customer service • Experience producing clear documentation and reports for support activities and system configurations • Excellent communication and interpersonal skills, with the ability to build trust at all organisational levels • Strong organisational and time management abilities, with proven success in fast paced environments
Requirements
- ▸3+ years
- ▸desk side
- ▸troubleshooting
- ▸hardware
- ▸software
- ▸customer service
Benefits
We provide personal, professional, and social benefits so employees can deliver their best work every day, including corporate discounts, novated leasing options, flexible workplace policies, and 20 weeks paid parental leave. Employees also enjoy ongoing training, workplace mentoring, and support for tertiary education to build a career that fits their aspirations.
Work Environment
Hybrid