Contract Support Supervisor

About the Role

What You'll Be Doing: You will lead a small team of coordinators, coaching and mentoring new starters while supporting the current team on new processes or system changes due to contract wins. You will create or update process documents and deliver training, manage shift rotas, holiday and performance management, and act as the point of contact for escalations, ensuring stakeholder and team satisfaction. The role requires juggling workload, shifting priorities, and managing expectations both remotely and in the office.

Key Responsibilities

• ▸team leadership
• ▸mentoring
• ▸process documentation
• ▸training delivery
• ▸shift management
• ▸escalation point

What You Bring

Why Join Us: Do you have experience in managing a team, want visibility at Director level, and ambition to work for a company with aggressive growth plans? If so, read on to find out more. We have an opportunity for an experienced Team Supervisor to join us permanently in Upminster. What We're Looking For: A strong people manager who embraces performance management, is confident, self‑motivated and has a ‘can‑do’ attitude. Exceptional communication skills, adaptability to change, and experience as a Team Supervisor in a multi‑site business are essential. Knowledge of commercial or estimation processes, excellent administration and IT skills, and proficiency in Excel and PowerPoint are desirable.

Requirements

• ▸team supervisor
• ▸people management
• ▸performance management
• ▸excel
• ▸powerpoint
• ▸commercial estimation

Benefits

• Salary up to £35,000 depending on experience • Up to 4% bonus scheme, subject to achievement of targets • 25 days annual leave plus Bank Holidays • Generous contributory pension scheme with matched contributions of 5%–6% • Health Cash Plan and Life assurance • Discounts, vouchers, and financial aid programs • Learning and Development opportunities • Funded Training Sponsorship Scheme • Cycle to Work Scheme

Work Environment

Hybrid