Associate Director

About the Role

The Associate Director position is responsible for overseeing day-to-day operations of facilities, ensuring alignment with Cushman & Wakefield policies and client directives. This role includes custodial, life-safety, engineering, site services and general maintenance across multiple facilities or campuses. Candidates should review and update the job description to reflect specific responsibilities before finalizing. • Ensure day-to-day operations of facilities (custodial, life-safety, engineering, site services, general maintenance) align with C&W policies and client directives. • Manage contracts, regularly review them, bid out as needed, and verify invoices match contract pricing. • Supervise maintenance programs for interior and exterior property conditions and appearance. • Respond promptly to tenant and occupant requests, overseeing contract programs to meet needs per SLA. • Complete site-specific documentation and reports accurately and on time (e.g., Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, compliance logs, safety logs, elevator logs, janitorial log, purchase order log, vendor certificates, as-built drawings, invoice files, contracts, annual property condition and performance reports). • Prepare, review, and approve budgets, financial reports, contracts, expenditures and purchase orders for the facility(s) or complex. • Coordinate preparation and publication of the annual budget, quarterly reforecast, and business plans. • Assist in developing capital budgets and a five-year plan for maintenance, facility improvement, and cost-reduction initiatives. • Collect, analyze, and report statistical data to assess facility management objectives. • Hire, train, motivate, and evaluate facility personnel while maintaining positive staff relations. • Monitor tenant and vendor compliance with insurance requirements and coordinate claims as needed.

Key Responsibilities

• ▸facility ops
• ▸contract management
• ▸maintenance supervision
• ▸tenant services
• ▸documentation
• ▸budget management

What You Bring

Key competencies for the role include strong oral and written communication, technical proficiency, problem solving and analysis, leadership, teamwork orientation, relationship management, and financial management. • Maintain thorough familiarity with the management contract and its requirements. • Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required. • Minimum 5–7 years of commercial high-rise, campus, or property portfolio management experience required. • Experience in leasing, construction, engineering, and all facets of property operation and building management preferred. • Experience with critical system environments desired. • Experience developing and implementing programs to eliminate cost inefficiencies preferred. • CMMS/Work Order Management experience preferred. • Certified Facility Manager (CFM) or related IFMA, BOMA certifications recommended; other engineering, business or technical certifications preferred. • Ability to read and understand construction specifications and blueprints. • Proficient in interpreting management agreements and contract language. • Strong computer skills with Microsoft Office Suite (Word, Excel, PowerPoint). • Strong financial management discipline including tracking, budgeting and forecasting. • Knowledge of financial systems (Yardi a plus). • Skilled in building management systems maintenance and monitoring.

Requirements

• ▸bachelor's
• ▸cfm
• ▸cmms
• ▸yardi
• ▸microsoft office
• ▸leadership

Work Environment

Onsite