Carrier
Innovative leader in building solutions, delivering energy-efficient technologies for comfort and sustainability.
Specialist, Field Service Technician
On‑site service, maintenance, and technical support for HVAC/Energy systems.
Job Highlights
About the Role
Key responsibilities include performing equipment servicing, upgrades, and preventive maintenance; diagnosing and resolving moderate design or system‑related problems; and conducting technical analysis of product implementations and enhancements according to customer specifications. The technician must also communicate technical information clearly to both technical and non‑technical stakeholders, coordinate with internal teams, and keep accurate service reports and documentation. • Perform on‑site equipment servicing, upgrades, and preventive maintenance for clients. • Conduct technical analysis of product implementations, modifications, and enhancements per customer specifications. • Develop specialized product knowledge to support complex service requirements. • Communicate technical information effectively to both technical and non‑technical stakeholders. • Meet with customers daily or as needed to ensure satisfaction and address outstanding issues. • Recommend system enhancements, upgrades, or repairs to improve client operations. • Coordinate with internal teams to ensure timely service delivery and project completion. • Maintain accurate service reports and documentation. • Engage in frequent face‑to‑face customer interactions and occasional travel to client sites.
What You Bring
The Field Service Technician role seeks an experienced professional to deliver on‑site services, support product installations, and maintain equipment for both new and existing clients. The position involves analyzing system data, diagnosing technical issues, and ensuring high levels of customer satisfaction while collaborating closely with customers and field teams to provide timely service solutions. Candidates must hold a diploma, degree, or equivalent education with advanced knowledge gained through work experience, plus a minimum of five years of relevant field service or technical support experience (or an advanced degree with at least three years). Required skills include strong diagnostic and problem‑solving abilities, excellent verbal and written communication, the capacity to work independently, prioritize multiple tasks, and a customer‑focused mindset with attention to detail. • Diagnose and resolve moderate design or system‑related technical issues. • Hold a diploma/degree (or advanced degree) with at least 5 years (or 3 years) relevant field service experience. • Demonstrate strong diagnostic, problem‑solving, and communication skills. • Work independently, prioritize multiple service tasks, and maintain attention to detail.
Benefits
The role involves frequent face‑to‑face customer interaction and may require occasional travel to client sites. Carrier offers opportunities for professional development and career growth within an equal‑opportunity environment that values diversity and inclusion. • Access professional development and career growth opportunities within Carrier.
Work Environment
Field