Wm
Leading provider of comprehensive waste management services across North America.
Operations Manager
Manage onboarding, coaching, safety, and performance of drivers and helpers.
Job Highlights
About the Role
The Operations Manager oversees onboarding, development, coaching, mentoring, and performance management of drivers and helpers. The ideal candidate brings three or more years of people‑management experience, a background in transportation and logistics, and a proven ability to coach staff. This role supervises a staff of 28 drivers and supports daily frontline operations. • Equip new frontline employees with tools, instruction, and feedback for daily tasks. • Meet with new employees each day to maintain consistent communication and onboarding support. • Provide regular touchpoints and review best practices to enhance performance. • Support employees’ career goals and identify improvement opportunities through coaching. • Model safety practices, teach the WM Way, and conduct root‑cause investigations for injuries and incidents. • Maintain regulatory documentation required by the Department of Transportation. • Review and audit daily route documentation (DVIRs, time‑and‑attendance, open tickets) and follow up as needed. • Visit customers and site locations to assess and resolve safety issues and explore service alternatives.
Key Responsibilities
- ▸onboarding
- ▸coaching
- ▸safety audits
- ▸regulatory docs
- ▸documentation audit
- ▸site visits
What You Bring
Work hours are Monday‑Friday from 7:00 am until close (5‑6 pm) with rotating Saturday shifts. Managers must be flexible to cover opening or closing shifts and work weekends after holidays to meet operational needs. • Required qualifications: associate’s degree (or high school diploma with two years relevant experience), at least 18 years old, legally authorized to work, and a valid driver’s license. • Preferred qualification: successful completion of the WM Operations Manager Trainee program.
Requirements
- ▸associate degree
- ▸2-year experience
- ▸driver license
- ▸flexible schedule
- ▸wm trainee
- ▸legal authorization
Benefits
The position blends office and field duties, requiring standard office equipment and frequent visits to customer sites. Compensation ranges from $68,985 to $77,000 base salary, with eligibility for incentive pay, and includes a comprehensive benefits package.
Work Environment
Field