Inside Sales Representative

About the Role

Key duties include responding to inquiries, processing orders and pricing in the Bistrack point‑of‑sale system, operating and balancing the cash register, and researching credits, returns, and delinquent payments. The representative also assists with special‑order items using supplier catalogs, collaborates with the credit department, maintains inventory and merchandising standards, transports merchandise, and works with outside sales staff to ensure customer satisfaction. Additional responsibilities involve developing estimating skills, building strong customer and contractor relationships, participating in sales‑technique training, observing safety procedures, and performing various store tasks such as cutting glass or mixing paint. • Respond to customer inquiries about product selection, orders, pricing, delivery, installation, and follow‑ups. • Listen to and resolve customer service complaints; seek manager assistance when needed. • Code and input orders, pricing, and data into the POS system, ensuring accurate invoices and tickets. • Operate and balance the cash register daily. • Research credits, returns, and delinquent payments. • Assist customers with special‑order products using supplier catalogs. • Cooperate with the credit department to obtain credit information and collect delinquent accounts. • Maintain inventory, product displays, and pricing labels per merchandising standards. • Transport merchandise for customer pickup or delivery. • Minimize inventory shrinkage and protect against shoplifting or internal theft. • Work with Outside Sales Representatives to ensure customer satisfaction regarding orders and product inquiries. • Develop estimating skills for material take‑offs on construction projects. • Build and maintain strong relationships with customers and contractors. • Increase knowledge of sales techniques and product/industry through training. • Observe safety procedures, attend safety meetings, and suggest improvements. • Perform other store duties as assigned (e.g., cutting glass, mixing paint, cutting keys). • Provide professional customer service and work effectively in a team environment. • Work in showroom/warehouse and outdoor locations with temperature variations.

Key Responsibilities

• ▸order processing
• ▸pos entry
• ▸inventory control
• ▸estimating
• ▸credit research
• ▸special orders

What You Bring

Successful candidates possess strong interpersonal and communication abilities, intermediate proficiency with the POS system and Microsoft Office, and solid organizational, mathematical, and computer skills. While prior sales or building‑materials experience is preferred, it is not required. A high school diploma or GED, at least one year of related experience, a valid Missouri Class E driver's license, and the ability to work flexible schedules—including weekends and holidays—are required, as is passing pre‑employment drug testing and background checks. The role is physically active, requiring frequent use of hands, standing, walking, and the ability to bend, stoop, kneel, and lift 10‑25 lb regularly and up to 50‑100 lb occasionally. Employees work in both showroom/warehouse settings and outdoor locations, exposing them to temperature and weather variations. • Prior sales or building‑materials experience is desirable. • Strong interpersonal and communication skills for listening to customers and contractors. • Intermediate proficiency with Bistrack POS and Microsoft Office (Word, Excel). • Strong organizational, mathematical, and computer skills. • High school diploma or GED required. • At least one year of related work experience preferred. • Valid Missouri Class E driver's license and acceptable driving record. • Highly organized with strong attention to detail. • Must pass pre‑employment drug test, background check, and driver history check. • Frequent use of hands, reaching, talking, and listening required. • Ability to bend, stoop, kneel, crouch, and lift 10‑25 lb frequently, up to 50‑100 lb occasionally.

Requirements

• ▸bistrack pos
• ▸microsoft office
• ▸high school
• ▸class e
• ▸1+ year
• ▸communication

Benefits

Compensation is an hourly rate of $15–$20, determined by region, experience, education, and other lawful factors. Full‑time employees receive comprehensive benefits such as health, dental, vision, life and disability insurance, employer‑paid basic life, profit sharing/401k, paid time off, holidays, and a merchandise discount. Part‑time staff enjoy competitive wages, profit sharing/401k, paid time off, and the employee discount. • Flexible schedule availability, including weekends and holidays. • Hourly wage $15–$20, based on region, experience, education, and other lawful factors. • Full‑time benefits: health, dental, vision, term‑life, short‑term disability, employer‑paid basic life, profit sharing/401k, paid time off, holidays, and merchandise discount. • Part‑time benefits: profit sharing/401k, paid time off, and employee merchandise discount.

Work Environment

Onsite