Community Manager

About the Role

The Community Manager I supervises a community association, acting as the primary liaison between homeowners, vendors, board members, committees, and Associa staff. This role ensures that association operations align with the management agreement and internal policies while delivering professional customer service. Key responsibilities include overseeing association administration, preparing board packages, reviewing financial reports, managing capital expenditure recommendations, monitoring delinquency and collections, coordinating inspections, handling vendor procurement and performance, maintaining C3 database records, and supervising Associa staff as stipulated. • Supervise association operations per management agreement and policies. • Serve as primary liaison with the Board of Directors, homeowners, and committees. • Perform administrative tasks and prepare board packages within established timelines. • Review monthly financial reports and submit management summaries to the board. • Advise the board on major capital expenditures to maintain community standards. • Monitor delinquency rates and manage the collections process. • Attend board meetings and community events as required. • Oversee architectural reviews, inspections, and follow‑up actions. • Maintain C3 database with up‑to‑date resident information. • Manage vendor procurement, performance evaluation, and special projects. • Supervise Associa staff according to contract terms. • Oversee accounts payable in line with home‑office procedures.

Key Responsibilities

• ▸board packages
• ▸financial reports
• ▸vendor procurement
• ▸c3 database
• ▸architectural review
• ▸collections management

What You Bring

Candidates must be proficient in Microsoft Office, understand homeowners associations and real‑estate concepts, and possess strong written and verbal communication, conflict‑resolution, and customer‑service skills. They should be self‑motivated, detail‑oriented, and capable of prioritizing time‑critical tasks. The position requires an associate’s degree (Bachelor’s preferred) and 0‑3 years of community association experience. Associa is an equal‑opportunity employer and considers all qualified applicants without regard to protected characteristics. • Proficient with Microsoft Office (Word, Excel, Outlook). • Knowledge of community/property/real‑estate and homeowners association operations. • Understanding of board and manager roles and homeowner request processes. • Strong business correspondence, conflict‑resolution, and professional communication skills. • Excellent customer service, self‑motivation, detail orientation, and teamwork. • Effective time‑management and prioritization abilities. • Associate’s degree required; Bachelor’s preferred. • 0–3 years of community association experience.

Requirements

• ▸microsoft office
• ▸associate degree
• ▸hoa knowledge
• ▸communication
• ▸customer service
• ▸time management

Work Environment

Onsite