IR Service Operations Executive, SEA

About the Role

This role manages Planned Service Agreement (PSA) execution for IR-Service in the SEA region (Singapore, Malaysia, Indonesia), ensuring service visits are completed on time, minimizing missed visits, and recovering them within the contract period. It also reviews the existing scope of work and service intervals to improve reliability, performance, efficiency, and customer satisfaction. The position maintains strong customer relationships by delivering preventive maintenance as agreed, gathering feedback for improvement, monitoring costing and billing, and reporting missed visits, unbilled revenue, and cost overruns. Responsibilities include arranging PSA service visits with customers, coordinating spare parts, consumables, tools, and subcontractors, updating progress with local teams, scheduling engineers, briefing FLSPs, and ensuring purchase orders for major parts are ready on site. The role conducts regular performance meetings with customers to review feedback, seek scope expansion, and enhance system reliability; it develops checklists and logs, prepares method statements, risk assessments, permits, and handles access applications. It follows up on engineer recommendations, visit closures, and documentation for invoicing, ensures timely and safe high‑quality maintenance, reschedules missed visits, analyses root causes of missed visits, and collaborates with internal and external stakeholders while complying with JC Singapore policies. Additional duties involve responding to urgent callouts, fostering customer relationships for profitability and payment collection, maintaining team morale, promoting JC culture, verifying supplier payments, determining staffing needs, creating training plans, providing technical support, and ensuring timely submission of reports, expense claims, and timesheets. Johnson Controls enhances building intelligence by providing systems and digital solutions that make buildings safer, more comfortable, efficient, and sustainable, supporting diverse missions worldwide since 1885. • Manage PSA execution for IR‑Service across Singapore, Malaysia, and Indonesia, ensuring timely service visits. • Review and improve scope of work, service intervals, and reliability to boost customer satisfaction. • Coordinate spare parts, consumables, tools, and subcontractors; schedule engineers and brief FLSPs. • Conduct performance meetings with customers to gather feedback and identify scope expansion opportunities. • Prepare method statements, risk assessments, permits, and access applications for each service visit. • Follow up on engineer recommendations, visit closures, and documentation for invoicing. • Analyze missed‑visit causes, develop corrective plans, and ensure compliance with JC policies. • Respond to urgent callouts, maintain strong customer relationships, and support payment collection. • Determine staffing needs, create training plans, and provide technical support to FLSPs. • Submit service reports, expense claims, and timesheets promptly for job closure.

Key Responsibilities

• ▸psa execution
• ▸service scheduling
• ▸spare coordination
• ▸performance meetings
• ▸visit analysis
• ▸customer support

What You Bring

The candidate should have an engineering degree (mechanical or electrical) or equivalent, relevant HVAC/refrigeration experience, project coordination/management background, strong communication and analytical skills, a broad engineering base, and be a proactive team player. • Required: Engineering degree (Mechanical/Electrical) or equivalent, HVAC/refrigeration experience, project coordination skills.

Requirements

• ▸engineering degree
• ▸mechanical/electrical
• ▸hvac
• ▸refrigeration
• ▸project coordination
• ▸communication

Benefits

Johnson Controls offers a competitive salary, paid vacation/holidays/sick time, comprehensive benefits, on‑the‑job and cross‑training opportunities, a collaborative team environment, and a dedication to safety through its Zero Harm policy. • Offer: Competitive salary, paid vacation/holidays/sick leave, comprehensive benefits, training opportunities, collaborative environment, Zero Harm safety commitment.

Work Environment

Field