Otis Elevator Co.
Designs, manufactures, and services elevators, escalators, and moving walkways worldwide.
Sr Supervisor, Repair Operations
Lead field repair operations, ensure safety, manage projects, resources, and customer satisfaction.
Job Highlights
About the Role
The role oversees the entire repair business, including field operations, customer satisfaction, and overall business management. It requires coordinating resources, ensuring safe work environments, and maintaining strong relationships with teams and clients. • Lead field operations for elevator repair and testing. • Meet project deadlines and achieve financial targets such as profit and working capital. • Conduct field education training to ensure a safe working environment. • Perform safety audits, jobsite inspections, and develop site safety and logistics plans. • Coordinate material deliveries and issue purchase orders. • Build and maintain professional relationships with coworkers, field staff, and clients. • Forecast and schedule labor resources to ensure project completion, quality assurance, and efficiency. • Analyze situations and help develop contingencies for project estimates.
Key Responsibilities
- ▸field operations
- ▸elevator repair
- ▸safety audits
- ▸material coordination
- ▸labor scheduling
- ▸client relations
What You Bring
• Minimum 5 years of elevator industry experience or comparable field‑leadership experience. • At least 5 years in elevator field work, with a trade certificate and/or an engineering degree. • Strong written and verbal communication skills for internal and external stakeholders. • Ability to thrive in a highly team‑oriented, dynamic environment. • Self‑motivated with capacity to manage multiple simultaneous projects. • Proficiency with Microsoft‑based software in technical settings. • Demonstrated leadership, goal orientation, time‑management, and organizational abilities.
Requirements
- ▸elevator
- ▸trade cert
- ▸engineering
- ▸microsoft
- ▸leadership
- ▸communication
Benefits
The company emphasizes people‑centric values, offering training, leadership development, and an inclusive environment that supports equal opportunity and ESG initiatives. • Long‑term employment contract with a market‑leading, crisis‑proof company. • 401(k) plan featuring a generous company match and automatic contributions. • Comprehensive medical, prescription, dental, and vision coverage from day one. • Three weeks of paid vacation, paid company holidays, and sick leave. • Employee assistance, wellness incentive programs, and life/disability insurance. • Voluntary benefits including legal, pet, home, and auto insurance options. • Birth, adoption, parental leave and adoption assistance. • Tuition reimbursement and participation in the Employee Scholar Program. • Peer‑recognition awards, service‑anniversary honors, and spot performance bonuses.
Work Environment
Field