Cushman & Wakefield
A global commercial real‑estate firm delivering services from leasing to asset and facilities management.
Operations Manager
Manage and improve daily operations, onboarding, vendor relations, and reporting across service lines.
Job Highlights
About the Role
The Operations Manager at Cushman & Wakefield oversees daily business operations across multiple service lines, ensuring efficiency, compliance, and exceptional service delivery. This role blends strategic planning with hands‑on execution and works closely with HR, technology teams, and client stakeholders to streamline processes and maintain organizational standards. In this capacity, the manager leads operational leadership by monitoring performance, bridging gaps for stabilization, and implementing new processes to improve efficiency across the portfolio of services such as IFM, WpX, PDS, and SPO. Actionable improvements are recommended based on performance data and industry best practices. The manager also directs onboarding and offboarding initiatives, coordinating recruiting approvals, badge issuance, equipment setup, and software access while maintaining an up‑to‑date playbook. Equipment and technology management includes ordering, tracking, and returning devices, as well as partnering with technology teams on reporting and dashboard needs. Vendor and badging management involves serving as the primary contact for third‑party vendors, managing relationships, and identifying improvement opportunities. Reporting responsibilities encompass preparing monthly organizational charts, operational and financial reports, and KPI measurements against service level agreements. Regular client interaction ensures operational updates are communicated and concerns are resolved, while quality assurance checks uphold service delivery standards. • Oversee day‑to‑day operations across all service lines. • Develop and implement process improvements to boost efficiency. • Lead employee onboarding and offboarding, ensuring consistent experiences. • Manage equipment ordering, inventory, and returns. • Act as primary liaison for vendors and handle badging processes. • Prepare and distribute monthly operational, financial, and KPI reports. • Maintain client account plans and conduct regular stakeholder meetings. • Implement quality assurance checks to meet service standards.
Key Responsibilities
- ▸process improvement
- ▸equipment management
- ▸vendor liaison
- ▸monthly reporting
- ▸client meetings
- ▸quality assurance
What You Bring
Key competencies required are strong organizational and project‑management skills, analytical problem‑solving, excellent communication, and the ability to manage multiple priorities under pressure. The preferred candidate holds a Bachelor’s degree in Business Administration or related field and has 3‑5 years of experience in operations or business‑process improvement, with proficiency in Microsoft Office and familiarity with tools like FAMIS360, Asana, or Yardi. • Demonstrate strong organizational, analytical, and communication skills. • Possess a Bachelor’s degree and 3‑5 years of relevant operations experience. • Proficient in Microsoft Office and familiar with industry tools such as FAMIS360, Asana, or Yardi.
Requirements
- ▸bachelor's
- ▸3‑5 yrs
- ▸microsoft office
- ▸famis360
- ▸asana
- ▸yardi
Benefits
Work schedules typically follow standard business hours but may require shift work, on‑call duties, and overtime to support after‑hours client needs. Compensation ranges from $68,000 to $80,000 and includes a comprehensive benefits package covering health, vision, dental, retirement plans, life and disability insurance, as well as paid and unpaid time off. • Offer a benefits package including health, vision, dental, retirement savings, and paid time off.
Work Environment
Office Full-Time