Jll
JLL provides professional services in real estate and investment management worldwide.
Operations Command Center Manager
Oversee 24/7 command center for transport and workplace services, ensuring safety and performance.
Job Highlights
About the Role
The Operations Command Center Manager will oversee the 24x7 command center at JLL's Pune premises, providing comprehensive monitoring of employee transport operations and workplace services. This role ensures vehicle safety, real‑time alert management, and rapid response to incidents across all operational areas. Key duties include implementing transport governance across multiple sites, managing a hybrid workplace helpdesk for APAC, coordinating emergency response and critical building system alerts, and supervising the Corrigo work order system while tracking performance indicators. The manager will also recruit, train, and mentor command center staff, and produce detailed incident reports and regular management dashboards. • Oversee 24x7 command center operations for transport and workplace services in Pune. • Monitor vehicle safety parameters and respond to real‑time alerts and incidents. • Implement transport governance and conduct self‑verification for compliance. • Manage hybrid workplace helpdesk across APAC, ensuring SLA compliance. • Coordinate emergency response and critical building system alerts. • Supervise Corrigo work order system, tracking KPIs and service level targets. • Recruit, train, and mentor command center staff across shifts. • Prepare incident investigation reports and regular management dashboards. • Provide inputs for monthly regional management reporting.
Key Responsibilities
- ▸command center
- ▸alert monitoring
- ▸helpdesk
- ▸corrigo system
- ▸emergency response
- ▸kpi tracking
What You Bring
Ideal candidates have 5+ years of managerial experience handling multi‑site operations, with a background in command center or integrated facility management and emergency response. They should possess strong analytical and stakeholder management skills, expertise in ticketing/helpdesk environments, and a safety‑centric mindset suitable for multicultural settings. • 5+ years managerial experience with multi‑site command center or facility management. • Strong analytical, stakeholder management, and communication skills. • Expertise in incident reporting, ticketing/helpdesk, and transport monitoring tools. • Safety‑centric mindset with experience in multicultural environments.
Requirements
- ▸5+ years
- ▸ticketing
- ▸incident reporting
- ▸analytical
- ▸stakeholder management
- ▸safety‑centric
Benefits
JLL empowers you to shape a brighter way by combining world‑class services, advisory, and technology for a better future in real estate. The company is committed to hiring talented people, helping them thrive, grow meaningful careers, and find a place where they belong.
Work Environment
Onsite