Wm
Leading provider of comprehensive waste management services across North America.
Jan'26 : Customer Support (Voice) India Supervisor, Business Services
Supervises BPO team handling voice & email support, managing workflow and performance.
Job Highlights
About the Role
The role supervises and provides leadership to direct reports, managing workflow and assigning tasks. • Manage a team of BPO processors handling customer interactions via voice and email according to business alignment. • Report data, MIS, and related metrics in a timely manner. • Keep vendor accounts updated and accurate. • Return or resolve quality control issues in problem queues. • Meet or exceed individual productivity requirements. • Follow standard procedures and integrate new procedures into daily routine. • Mentor the team to ensure high performance and motivation. • Train and develop new hires in company standards and culture. • Maintain professional and productive relationships with internal customers.
Key Responsibilities
- ▸data reporting
- ▸vendor management
- ▸issue resolution
- ▸process adherence
- ▸workflow management
- ▸team leadership
What You Bring
The position requires a bachelor's degree (or equivalent) or a high school diploma/GED with four years of relevant experience, and five years of experience in the relevant role.
Requirements
- ▸bachelor's
- ▸ged
- ▸4 years
- ▸5 years
- ▸relevant experience
Work Environment
Remote