Customer Service Representative

About the Role

As a Customer Service Representative, you'll be the first point of contact for our valued customers. You will play a critical role in handling all Plumbing/HVAC service calls—whether it's a leaky sink or a faulty boiler, you’ll guarantee they are taken care of. This opportunity is a great way to get your foot in the door and grow. In this role you will answer and dictate customer calls, listening and asking questions to uncover the root of the problem. You will ensure a top‑of‑the‑line customer experience by working efficiently and documenting detailed, accurate information in our ServiceTitan HVAC/Plumbing software. Computer savvy is required. • Answer incoming service calls and accurately document issues in ServiceTitan. • Listen actively, ask probing questions, and diagnose root causes of plumbing/HVAC problems. • Deliver a top‑tier customer experience by working efficiently and professionally. • Remain calm and supportive when handling upset or frustrated customers. • Prioritize and assess calls quickly to ensure timely service dispatch.

Key Responsibilities

• ▸servicetitan
• ▸call triage
• ▸issue diagnosis
• ▸customer service
• ▸data entry
• ▸root cause

What You Bring

We seek someone who enjoys helping customers in a friendly, professional way, stays calm with upset callers, and quickly assesses and prioritizes issues. Strong listening and problem‑solving skills, confidence in customer service, and the ability to work independently or in a team are essential. Plumbing industry exposure is a plus, and we are ready to teach and support eager learners. • Work independently while collaborating effectively within a team environment. • Possess strong listening, problem‑solving, and computer‑savvy skills. • Bring confident customer service experience; plumbing industry knowledge is a plus.

Requirements

• ▸computer savvy
• ▸customer service
• ▸problem solving
• ▸listening
• ▸plumbing knowledge
• ▸teamwork

Benefits

Williams offers a competitive wage of $20‑22 per hour (DOE) and a comprehensive benefits package, including medical, dental, vision, HSA contributions, telemedicine, 401(k) match up to 8%, paid time off, holidays, life insurance, disability coverage, pet insurance, and referral bonuses. Employees enjoy ongoing professional development through Williams Academy, a collaborative team culture, company events, and perks such as discounted gym memberships and savings on dog daycare. This full‑time, Monday‑Friday position lets you enjoy Bozeman’s outdoor weekend pursuits. • Earn $20‑22 /hr (DOE) with comprehensive medical, dental, vision, and HSA options. • Receive 401(k) matching up to 8%, paid time off, holidays, and various insurance coverages. • Access professional development via Williams Academy, company events, and employee perks.

Work Environment

Field