HVAC Truck Based Customer Support Coordinator

About the Role

Under the direct supervision of the Pod Team Manager, you will receive and schedule customer service calls, manage the schedules of assigned technicians and mechanics, and ensure timely completion of preventative maintenance aligned with monthly forecasting goals. You will debrief daily activities, coordinate with technicians to resolve concerns quickly, and collaborate with billing and support coordinators to move completed jobs through the proper business process. You will handle both unscheduled and scheduled service requests, match technicians to the appropriate customer and service need, and communicate action plans directly to customers. Your responsibilities include ensuring work meets customer expectations, following up as needed, maintaining up‑to‑date customer account information in NxGen, and supporting parts ordering, PO creation, start‑up tasks, and service quote generation. You will attend weekly planning and scheduling meetings, assist with monitoring time and expense reporting, review and correct unassociated technician timesheets, and perform other administrative duties as assigned. • Receive and schedule customer service calls. • Manage daily schedules for technicians and mechanics. • Align maintenance schedules with monthly forecasts. • Debrief technician activities and resolve issues quickly. • Coordinate job completion with billing and support teams. • Match technicians to appropriate customer service needs. • Communicate action plans and service details to customers. • Maintain accurate customer data in NxGen system. • Support parts ordering, PO creation, and service quote generation. • Attend weekly planning meetings and monitor time/expense reporting.

Key Responsibilities

• ▸service scheduling
• ▸maintenance forecast
• ▸job coordination
• ▸nxgen management
• ▸parts ordering
• ▸quote generation

What You Bring

The role requires a high school diploma or equivalent and two to five years of service‑industry experience in service operations or scheduling. Candidates must demonstrate independent work ability, strong organizational and attention‑to‑detail skills, and excellent interpersonal communication with internal and external clients. Ability to manage multiple projects, prioritize based on financial impact, and influence diverse teams is essential; an associate degree and basic project accounting knowledge are preferred. • Require high school diploma and 2‑5 years of service operations experience. • Strong organizational, detail‑oriented, and interpersonal skills; associate degree preferred.

Requirements

• ▸high school
• ▸2-5 years
• ▸associate degree
• ▸organizational
• ▸detail‑oriented
• ▸project accounting

Benefits

Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We invite diverse top talent to join us, offering space and opportunities to grow and succeed, and we are committed to making a difference. We offer competitive starting pay, paid training, tuition reimbursement, global advancement opportunities, and a company vehicle where applicable. Additional benefits include referral bonuses, comprehensive medical/dental/vision insurance, health savings account, life insurance, 401(k) with company match, short‑ and long‑term disability, employee assistance, wellness programs, and more. Johnson Controls International plc offers a competitive benefits package and is an equal‑opportunity employer. We enhance the intelligence of buildings, delivering smarter, safer, more efficient, and sustainable environments since 1885.

Work Environment

Field