Field Service Executive

About the Role

The executive will be responsible for maintaining a portfolio of elevator and escalator units within a defined geographic area. Responsibilities include completing all scheduled maintenance and service visits, responding quickly to breakdowns, performing both minor and major repairs, and ensuring first‑time fixes. Direct on‑site interaction with customers is required to build strong working relationships. • Perform 100% of scheduled maintenance and service visits for elevators and escalators within assigned territory. • Diagnose and repair breakdowns to achieve first‑time fix, handling both minor and major repairs. • Manage portfolio of units, ensuring safe operation and compliance with safety standards. • Communicate directly with customers on‑site to build strong relationships. • Utilize electronic and digital tools for reporting and diagnostics.

Key Responsibilities

• ▸scheduled maintenance
• ▸repair diagnostics
• ▸first-time fix
• ▸portfolio management
• ▸customer interaction
• ▸digital reporting

What You Bring

Candidates must hold a Diploma or BE in Engineering and have 3–5 years of experience in elevator service. The role demands strong electrical engineering knowledge, excellent communication and interpersonal abilities, and a proactive, result‑oriented attitude. Comfort with electronic and digital tools and the ability to work independently or in a team are also essential. • Hold a Diploma or BE in Engineering with 3–5 years of elevator service experience. • Demonstrate strong knowledge of electricity and electrical engineering. • Exhibit excellent communication, interpersonal, and assertive problem‑solving skills. • Be proactive, result‑oriented, and a self‑starter capable of independent or team work. • Comfortable using digital tools and mobile devices for job tasks. • Access intensive training in technology, processes, soft skills, and health‑safety programs.

Requirements

• ▸engineering degree
• ▸elevator service
• ▸electrical engineering
• ▸digital tools
• ▸problem solving
• ▸proactive

Benefits

Otis offers a long‑term employment contract, remuneration in line with local standards, and comprehensive training in technology, processes, and soft skills. Employees receive modern work clothes, personal tools, an iPhone, and access to health‑ and safety programs and an employee support scheme. The company promotes a diverse, inclusive culture and provides opportunities for professional development. • Receive a long‑term contract with a market‑leading, crisis‑proof employer. • Earn competitive salary aligned with local wage agreements plus modern work attire, personal tools, and an iPhone.

Work Environment

Field