Carrier
Innovative leader in building solutions, delivering energy-efficient technologies for comfort and sustainability.
Customer Experience Co-Op - Summer
Support digital transformation and GenAI tools to improve customer experience.
Job Highlights
About the Role
• Collaborate with cross‑functional teams to design digital solutions that enhance customer experience. • Support process mapping, documentation, and optimization across customer touchpoints. • Assist in developing and deploying GenAI‑powered tools and prototypes. • Analyze customer feedback and operational data to identify trends and improvement opportunities. • Help manage project timelines, deliverables, and communication across teams.
Key Responsibilities
- ▸solution design
- ▸process mapping
- ▸genai tools
- ▸data analysis
- ▸project management
- ▸team collaboration
What You Bring
The company is seeking a highly motivated, tech‑savvy Co‑Op for the Customer Experience team to support digital and process transformation initiatives that boost customer satisfaction and operational efficiency. The ideal candidate is a Computer Science major with strong project management, communication skills, and a passion for Generative AI technologies. • Pursuing a Bachelor’s degree in Computer Science with a GPA of 3.0 or higher. • Eligible to work in the US without sponsorship. • Familiarity with Generative AI concepts and tools. • Excellent organizational, project management, written and verbal communication skills. • Ability to work independently and collaboratively in a fast‑paced environment.
Requirements
- ▸computer science
- ▸gpa 3.0
- ▸generative ai
- ▸project management
- ▸communication
- ▸us eligible
Benefits
The position offers an annual salary range of $36,750 to $127,500, dependent on skills, education, experience, and other qualifications. Carrier is an Equal Opportunity/Affirmative Action Employer and considers all qualified applicants without regard to protected classes.
Work Environment
Office Full-Time