Business Analyst I

About the Role

The Data Analyst role operates under general supervision and is responsible for providing data assessments, reporting, and recommendations within the assigned area of expertise. The position leverages data analysis to support and improve department workflow, customer service, and overall work quality. The incumbent prepares reports summarizing data changes and trends for management, resolves issues raised by internal or external customers, and tracks these issues to resolution in collaboration with other groups. Ongoing monitoring of workflow ensures timely project completion, while participation in special and cross‑functional projects helps drive continuous improvement. The analyst also evaluates training materials and creates or updates training as needed. • Serve as subject matter expert for assigned functions • Prepare reports on data summaries, changes, and trends for management • Resolve internal and external customer issues and track them to resolution • Monitor workflow to ensure timely project and daily task completion • Participate in special and cross‑functional projects as required • Ensure data accuracy and quality across department processes • Identify risks associated with new or changed processes • Recommend and implement continuous improvement initiatives • Evaluate and develop training materials for the assigned group • Perform repetitive motions and maintain eye/hand/foot coordination in an office setting

Key Responsibilities

• ▸data reporting
• ▸issue resolution
• ▸workflow monitoring
• ▸process improvement
• ▸training development
• ▸data quality

What You Bring

Required qualifications include an accredited Bachelor’s degree in Business Administration or a related field, or alternatively a high school diploma/GED combined with four years of relevant experience. No prior work experience is required beyond meeting the education criteria. WM is an equal‑opportunity employer in the United States and Canada, offering accommodations throughout the hiring process. The position may require a REAL ID or TSA‑approved alternative for travel to federal facilities. • Hold an accredited Bachelor’s degree in Business Administration or related field, or a high school diploma/GED with 4 years relevant experience • No prior work experience required beyond education qualifications • Position may require a REAL ID or TSA‑approved alternative for travel

Requirements

• ▸bachelor’s
• ▸business admin
• ▸high school
• ▸4 years
• ▸real id
• ▸tsa‑approved

Benefits

The role involves repetitive motions, eye/hand/foot coordination, and typical office activities such as sitting, talking, and hearing, performed primarily in a professional office environment with standard equipment. A hybrid schedule based in Windsor, CT is offered, and the expected base salary ranges from $54,500 to $63,000, depending on experience, education, and location. WM provides a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) matching, and paid vacation, holidays, and personal days. As North America’s largest waste‑management and environmental‑solutions provider, WM emphasizes sustainability, innovation, and a people‑first culture. • Work on a hybrid schedule based in Windsor, CT • Competitive base salary ranging from $54,500 to $63,000 • Receive medical, dental, vision, life insurance, and short‑term disability coverage • Eligible for stock purchase plan and 401(k) company match • Paid vacation, holidays, and personal days provided • WM is an equal‑opportunity employer offering accommodations for candidates with disabilities

Work Environment

Hybrid