Senior Sales Trainer - Carolinas

About the Role

The Senior Sales Trainer develops, coaches, and enables sales performance for the Closets and Garages businesses. Partnering closely with the Regional Sales Manager, the trainer ensures new hires are onboarded, completes follow‑up training, and provides targeted support to underperforming reps. This hands‑on role blends training, field coaching, process discipline, and performance improvement to drive consistency and execution across the territory. • Own and execute the new hire sales training program for Closets and Garages, including interviewing, classroom, virtual, and in‑field training. • Deliver training on sales process, product knowledge, design fundamentals, objection handling, closing techniques, systems usage, and paperwork standards. • Partner with the Regional Sales Manager to ensure new hires are fully trained and field‑ready before appointments. • Coordinate training classes, including accommodations, meals, documentation, sales kits, and samples. • Track onboarding progress, coordinate system access and software setup, and manage training resources. • Conduct skill gap analysis, develop training materials, and evaluate training effectiveness. • Lead ongoing sales, design, and process training to improve close rate, average ticket, design accuracy, and reduce service issues. • Provide paperwork training and quality control, including spot‑checking designs and job documentation for accuracy and compliance. • Support designers in the field with design questions, technical errors, and product or accessory specifications. • Identify Design Consultants needing additional support and deliver targeted coaching, follow‑up training, and structured improvement plans. • Conduct ride‑alongs, shadowing, and follow‑up coaching to reinforce standards and expectations. • Maintain a strong field presence to observe real customer interactions and model best practices. • Act as an extension of the Regional Sales Manager in reinforcing accountability, expectations, and execution standards. • Support sales‑related projects such as training materials, playbooks, SOPs, sales tools, scripts, presentations, and job flow improvements. • Assist with rollouts of new products, pricing, programs, and sales initiatives. • Partner cross‑functionally with Operations to align training with install and service expectations. • Provide administrative support within ClosetPro, including backend functionality and process support. • Stay current on market trends, product updates, and corporate sales environment changes. • Assist with scheduling, prioritization, hiring input, and performance feedback as needed.

Key Responsibilities

• ▸training delivery
• ▸onboarding
• ▸skill analysis
• ▸coaching
• ▸process training
• ▸sales tools

What You Bring

Candidates need 3‑5+ years of in‑home sales, sales leadership, or sales training experience, strong consultative selling skills, and a background in design‑driven sales environments. The role requires strong organization, data‑driven coaching, willingness to travel, and at least a high school diploma with preferred college coursework. Design experience, CAD proficiency, and excellent communication are also required. Proficiency with Microsoft Office 365 and the ability to learn new software is essential; CAD skills (any major program) are critical, and experience with ClosetPRO is preferred. The position involves extended desk work and occasional lifting of up to 35 lb, performed in an office setting with moderate noise. Travel is required, and occasional evening or weekend virtual support may be needed. The role is classified as exempt under the Fair Labor Standards Act, with salary and benefits aligned to Renuity’s policies. A background check is required, and the company is committed to equal opportunity, diversity, and accommodation for disabilities or religious needs. • 3‑5+ years experience in in‑home sales, sales leadership, or sales training (in‑home improvement preferred). • Strong understanding of consultative one‑call close selling. • Proven ability to coach sales skills and execution discipline. • Experience in design‑driven sales environments (closets, garages or similar). • Highly organized, detail‑oriented, and process‑focused. • Comfortable delivering group and one‑on‑one training. • Data‑driven with ability to diagnose performance and process issues. • Willingness to travel within the territory. • High school diploma; some college preferred. • Minimum 2 years design experience. • Minimum 2 years hands‑on CAD experience. • Demonstrated spatial reasoning ability. • Design problem‑solving skills. • Ability to provide guidance and feedback to strengthen sales designers’ knowledge/skills. • Excellent communication and interpersonal skills. • Ability to align with clients and internal partners on design, payments, ordering, and technical support. • Proficient with Microsoft Office 365 Suite. • Ability to learn and effectively use job‑specific software applications. • CAD skills (any major program) required; ClosetPRO experience preferred. • Able to sit for long periods at a desk using a computer. • Occasionally lift and/or move up to 35 lb.

Requirements

• ▸cad
• ▸microsoft 365
• ▸closetpro
• ▸design experience
• ▸high school
• ▸consultative selling

Benefits

• Territory Average Ticket to Budget. • Training Quality: Time‑to‑first sale, % of graduates hitting 60‑day KPIs, reps retained at 180 days ÷ reps who passed training.

Work Environment

Field