We One
WeOne is a leading global provider of integrated infrastructure services.
SENIOR EXECUTIVE - BPI & E SERVICES
Oversee commercial processes, quality audits, CRM enhancements, and system integration.
Job Highlights
About the Role
• Review and update commercial business processes and procedures to meet audit standards. • Innovate and apply technology to improve business processes, customer service, and transaction efficiency. • Enhance CRM by integrating commercial processes to accelerate customer service satisfaction. • Update contractual agreement and tariff exception terms in PROMIS Billing/General Cargo System as needed. • Conduct quality audits with the Quality Control Department to ensure ISO 10002:2004 compliance. • Review internal/external audit reports and deliver agreed action plans within required timeframes. • Drive maximum customer adoption of Dubai Trade Services and prepare analytical adoption reports for management. • Coordinate system development and integration with customers, IT, Operations, Dubai Trade, and Dubai Customs, ensuring timely implementation of demand requests. • Perform UAT testing and provide commercial feedback for new system developments and enhancements. • Prepare Initial Demand Requests and Business Requirement Specifications for commercial system enhancements/projects. • Verify System Requirement Specification documents to ensure proper documentation of business requirements. • Identify and improve processes impacting customers, collaborating with IT, Operations, and other stakeholders. • Ensure compliance with IT and information security policies per UAE region ISR policy.
Key Responsibilities
- ▸process audits
- ▸crm integration
- ▸promis billing
- ▸uat testing
- ▸demand specs
- ▸adoption reports
Work Environment
Office Full-Time