Downer
Leading provider of integrated services across Australia and New Zealand, delivering infrastructure solutions.
Trade Operations Specialist
Lead regional telco operations, overseeing performance, workforce and service delivery.
Job Highlights
About the Role
We have an exciting opportunity for an experienced Trade Operations Specialist to join Downer’s Telco Operations team, based in Napier, with responsibility for operational delivery across the North Island. In this senior leadership role, you’ll provide regional oversight and direction across all telco work streams, including fixed line, mobile and wireless networks. You’ll lead and inspire a large, diverse field leadership team, ensuring consistent delivery against customer commitments, contractual KPIs, productivity targets, Zero Harm and quality outcomes. You’ll play a key role in translating business strategy into operational execution — aligning people, capability and resources to meet current and future demand. This includes optimising workforce productivity, managing internal and external resourcing mixes, and implementing capability development plans to support growth, new business activity and fluctuating volumes. As a regional leader, you’ll foster a strong sense of community and culture across managers and technicians — building engagement, developing future leaders, encouraging collaboration, and creating an environment where people feel connected, supported and motivated to perform.
Key Responsibilities
- ▸operational delivery
- ▸workforce productivity
- ▸resource management
- ▸capability development
- ▸team leadership
- ▸safety compliance
What You Bring
You’re a confident, commercially astute operations leader with a strong background in the telecommunications industry. You thrive in complex environments, enjoy leading at scale, and have a proven ability to deliver results through people. • Demonstrated experience leading large, diverse operational teams • Proven experience within the telecommunications industry • Strong operational and commercial acumen with a focus on productivity and performance • Ability to translate strategy into clear operational plans and outcomes • Track record of driving engagement, developing leaders and building high‑performing teams • Experience contributing to tender processes, contract mobilisation and service delivery models • Proactive, resilient leadership style with drive to achieve results despite challenges
Requirements
- ▸telecommunications
- ▸leadership
- ▸operations
- ▸commercial
- ▸strategy
- ▸tendering
Work Environment
Field