Call Center - Inside Sales Agent (On-Site) - Part Time

About the Role

As an Inside Sales Agent you will support homeowners exploring remodeling projects, qualify interest, set appointments, and create a strong first impression. You will work with customers across all Mad City markets and guide them toward solutions they love. • Manage inbound and outbound calls in a fast-paced call center environment • Partner with scheduling teams to verify appointments and confirm with customers • Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs • Participate in regular department contests and achieve both personal and team goals

Key Responsibilities

• ▸call management
• ▸appointment scheduling
• ▸script use
• ▸lead qualification
• ▸customer engagement
• ▸inside sales

What You Bring

Mad City values strong communication, an outgoing personality, and a goal‑driven, team‑first mindset. Reliability, multitasking ability, and comfort with technology are essential for success. • Strong communication skills and an outgoing personality • Professional presence and a team‑first mindset • Reliability and consistency in attendance and performance • Ability to multitask, prioritize, and stay organized • Comfort navigating technology and computer applications

Requirements

• ▸communication
• ▸team-first
• ▸reliability
• ▸multitasking
• ▸technology
• ▸organization

Benefits

Mad City Windows & Baths, a Renuity Company, is hiring a part‑time Call Center Agent for inside sales. The role is scheduled on nights and weekends, with a shift from 1 pm to 9 pm, and Saturday and Sunday availability is preferred. Pay starts at $16 per hour plus uncapped commission. The company offers a kick‑start career path with no prior experience required, focusing on long‑term stability and internal promotion. Mad City is a trusted Midwest home‑remodeling brand backed by Renuity’s national network, serving customers across 36 states. The role offers uncapped earning potential, with most agents earning $50‑70 k per year, rapid advancement opportunities, a brand‑new call‑center workspace, and flexible shift options based on business needs. Employees receive comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, a 401(k) plan, generous PTO and paid holidays, as well as continuous team events, incentives and company celebrations. • No call center experience required; training provided for motivated candidates • Uncapped earning potential – most agents earn between $50k–$70k/year • Rapid advancement – many team members move up within 6 months • Brand‑new expanded call center workspace • Multiple shift options (assigned based on business needs) • Medical, dental, vision, life, and disability insurance • Paid parental leave • 401(k) retirement savings program • Generous PTO + paid holidays • Continuous team events, incentives, and company celebrations

Work Environment

Field