Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
New Member Journey Marketing Coordinator
Welcomes new members, schedules calls, sells NMJ vacations, and manages onboarding tasks.
Job Highlights
About the Role
• Welcome new members confidently by providing collateral. • Schedule a 14‑day welcome call. • Schedule vacation dates within 31‑120 days. • Give members collateral with call details, travel dates, and online access timeframe. • Enter new member information into systems. • Hand off members seamlessly to Quality Assurance. • Call members to offer an NMJ vacation package when applicable. • Deliver outstanding customer care to members and guests. • Complete all assigned company training and compliance courses. • Follow company standards and maintain policy compliance.
Key Responsibilities
- ▸data entry
- ▸call scheduling
- ▸vacation scheduling
- ▸collateral delivery
- ▸qa transfer
- ▸customer care
Benefits
• Sell an NMJ vacation and collect $49. • Embody Hilton Grand Vacations values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
Work Environment
Field