Shrewsberry & Associates
Providing expert engineering, design, and consulting services across various industries.
IT Support Specialist (Systems and Infrastructure)
Senior Tier 3 IT specialist managing M365, Azure AD, servers, virtualisation, security.
Job Highlights
About the Role
The IT Support Specialist (Systems & Infrastructure) is a senior technical role responsible for Tier 3 systems administration, cloud services, infrastructure support, and escalated troubleshooting. The position ensures reliability, security, and performance of critical IT environments. • Administer and support Microsoft 365, Azure AD/Entra ID, and identity services. • Manage Windows Server environments, virtualization, storage, and backups. • Oversee patch management, system updates, and preventive maintenance. • Monitor and support backup and disaster recovery systems, including test restores. • Support network infrastructure (switches, firewalls, VPNs, Wi‑Fi) in coordination with MSP. • Assist with endpoint management using Intune policies, device compliance, and security configurations. • Support cybersecurity initiatives, vulnerability remediation, and compliance readiness (including CMMC). • Serve as primary escalation point for Tier 2 helpdesk issues. • Assist with complex end‑user issues beyond standard troubleshooting. • Coordinate with MSP on Tier 4 issues, cybersecurity events, and major infrastructure changes. • Provide technical guidance and mentoring to Tier 2 support staff. • Assist with IT projects and rollouts as assigned. • Participate in and lead infrastructure projects, migrations, and upgrades. • Maintain accurate IT documentation, SOPs, system diagrams, and configurations. • Manage vendor relationships, licensing reviews, and cost optimization. • Contribute to long‑term IT strategy and roadmap planning.
Key Responsibilities
- ▸microsoft 365
- ▸azure ad
- ▸windows server
- ▸backup dr
- ▸network infra
- ▸cybersecurity
What You Bring
We are a well‑established, employee‑focused civil engineering firm with 120 team members across the country dedicated to delivering innovative solutions to our clients. Shrewsberry has been recognized as a Best Place to Work in Indiana for the last seven years. As we continue to grow, we are seeking a highly skilled and experienced Tier 3 – IT Support Specialist (Systems & Infrastructure) to join our team. The successful candidate will bring extensive systems‑administration experience, relevant education and certifications, and a strong skill set in cloud services, networking, and security. They will be able to work independently, manage complex technical issues, and take ownership of system responsibilities with minimal supervision.
Requirements
- ▸tier 3
- ▸systems admin
- ▸cloud
- ▸networking
- ▸security
- ▸certifications
Benefits
• Work weekends as needed.
Work Environment
Office Full-Time