Program Operations Analyst

About the Role

The analyst will monitor program KPIs, drive process improvements, and partner with cross‑functional teams to ensure seamless execution. Candidates who enjoy turning data into meaningful action in a fast‑paced, collaborative environment will thrive. • Mine and consolidate data from various systems, databases, and spreadsheets. • Analyze data using statistical techniques to identify trends and uncover actionable insights. • Ensure data completeness, accuracy, and compliance with internal standards. • Build dashboards, visualizations, and reports to communicate program performance to key stakeholders. • Monitor KPIs and program health metrics across strategic customer portfolios. • Provide insight‑driven recommendations to support program and business decisions. • Maintain and enhance reporting frameworks tied to operational execution and customer outcomes. • Identify opportunities for process optimization using data‑driven evaluation. • Partner with cross‑functional teams to develop and implement process improvements. • Contribute to continuous improvement initiatives that advance operational and customer excellence. • Work closely with Program Managers, Project Managers, Operations, and Customer Care teams to align on program objectives and data needs. • Support the development and execution of management plans for strategic customer programs. • Serve as a trusted analytical partner to program leadership.

Key Responsibilities

• ▸data mining
• ▸data analysis
• ▸dashboard development
• ▸kpi monitoring
• ▸process optimization
• ▸cross‑functional partner

What You Bring

• Experience supporting program or project operations. • Understanding of program management or customer delivery environments. • Ability to manage multiple priorities and work both independently and collaboratively. • Bachelor’s degree in Data Analytics, Business, Operations, or a related field. • Experience with analytics tools or collaborative work‑management platforms such as Smartsheet, Tableau, Power BI, or SQL. • Strong analytical and problem‑solving skills with the ability to translate data into actionable business insight. • Advanced Excel skills, including pivot tables, formulas, and data modeling. • Effective written and verbal communication skills.

Requirements

• ▸bachelor's
• ▸excel
• ▸tableau
• ▸power bi
• ▸sql
• ▸problem solving

Work Environment

Office Full-Time