Sandvik
Global leader in engineering, offering advanced products and services in mining, materials technology, and machining.
Customer Sales and Support Representative
Provide customer support for Sandvik parts orders, quotations, and issue resolution.
Job Highlights
About the Role
As the frontline of customer service, you will handle inbound and outbound calls and manage email correspondence for an allocated customer base. You will become the go‑to contact for parts orders and quotations, investigate and resolve delivery or order inaccuracies, and maintain information in the Customer Relationship Management (CRM) system while working within various e‑commerce platforms. • Handle inbound and outbound customer calls and email communications. • Process parts orders and generate accurate quotations. • Investigate and resolve delivery or order discrepancies. • Maintain customer records in the CRM system and operate e‑commerce platforms. • Provide support across a global supply‑chain network. • Work flexible start/finish times to service time zones from NZ to WA.
Key Responsibilities
- ▸order processing
- ▸quotation generation
- ▸issue resolution
- ▸crm management
- ▸e‑commerce operations
- ▸customer calls
What You Bring
Successful candidates will have at least two years of experience in customer‑focused roles such as telecommunications, insurance, retail or hospitality, a strong work ethic built on honesty, professionalism and integrity, and excellent communication and phone etiquette. You should thrive in a team environment, be adaptable, proactive, and able to work independently, with solid skills in Microsoft Office and a high aptitude for technology. This is a permanent position with flexible start and finish times to service customers across time zones from New Zealand to Western Australia. Applicants must have the right to live and work in Australia, provide a cover letter, and complete a pre‑employment medical assessment; agencies are not to apply. • Deliver exceptional service with a professional phone manner and “can‑do” attitude. • Utilize Microsoft Office (Outlook, Excel, PowerPoint, Word) and demonstrate strong technology aptitude. • Bring at least two years of experience in a customer‑focused role. • Uphold honesty, professionalism, integrity, and strong communication skills.
Requirements
- ▸microsoft office
- ▸2 years
- ▸customer service
- ▸phone etiquette
- ▸tech aptitude
- ▸work rights
Benefits
The Customer Support Team operates with a flexible hybrid model, allowing two days per week of remote work. A ‘working from home’ kit, including a laptop, monitor, keyboard, mouse and internet dongle, is provided to ensure you are set up for success. Sandvik offers a supportive culture that prioritises safety and wellbeing, with an annual wellbeing survey that shapes health initiatives. Employees benefit from attractive overtime and weekend penalty rates, ongoing internal development opportunities, and the option to work from home up to twice weekly. The Employee Benefits Program includes salary‑sacrifice options, length‑of‑service recognition, company‑funded paid parental leave, and the ability to purchase up to two extra weeks of annual leave. Sandvik is proud to be a Work180 Endorsed Employer for Women and promotes a diverse, inclusive workforce. • Collaborate within a hybrid team, with up to two days remote work per week. • Benefit from attractive overtime/weekend penalty rates, internal development programs, and a comprehensive employee benefits package.
Work Environment
Hybrid