Residential Operations Manager

About the Role

This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. It establishes and maintains positive relationships with front‑line employees and spends the majority of the day in the field with them. Key duties include ensuring new employees have the tools, instruction, and feedback needed for daily tasks, meeting with them daily for consistent communication, and providing timely touchpoints. The role reviews best practices, focuses on employee career goals, and identifies improvement opportunities while actively seeking feedback on coaching conversations. It leads by example to uphold safety practices, teaches the WM Way, conducts root‑cause investigations for injuries and incidents, and ensures consistent discipline and retraining. Documentation and regulatory records are maintained, and daily audits of route operations (DVIRs, time and attendance, open tickets) are performed with appropriate follow‑up. Customer site visits are conducted to evaluate and resolve safety issues and explore service alternatives. • Onboard, coach, mentor, and manage performance of drivers and helpers. • Provide daily check‑ins, tools, instruction, and feedback to new frontline employees. • Review best practices, set career goals, and address improvement opportunities. • Lead safety initiatives, conduct root‑cause investigations, and ensure regulatory compliance. • Audit route documentation (DVIRs, time, tickets) and follow up as needed. • Visit customer sites to resolve safety issues and explore service alternatives.

Key Responsibilities

• ▸driver onboarding
• ▸coaching
• ▸safety audits
• ▸compliance
• ▸route audits
• ▸site visits

What You Bring

Required qualifications are an associate’s degree (or a high school diploma with two years of relevant experience), being at least 18 years old, legal eligibility to work in the country, and a valid driver’s license. A preferred qualification is successful completion of the WM Operations Manager Trainee program. The position operates in a combination of office and plant/field environments, routinely requiring the use of standard office equipment such as computers, phones, and copy machines. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. WM is an equal opportunity employer in the United States and Canada, providing accommodations for candidates with disabilities throughout the selection process. Candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative for travel or access to federal property. • Required: Associate’s degree or high school diploma with 2 years experience, 18+, legal work eligibility, valid driver’s license. • Preferred: Completion of WM Operations Manager Trainee program.

Requirements

• ▸associate’s degree
• ▸2 years
• ▸driver’s license
• ▸trainee program
• ▸real id
• ▸legal eligibility

Benefits

Employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, and a company‑matched 401(k). Paid vacation, holidays, and personal days are also offered, though benefits may vary by site. • Benefits: medical, dental, vision, life insurance, short‑term disability, stock purchase plan, 401(k) match, paid vacation, holidays, personal days.

Work Environment

Field