Milton Cat
Privately‑held Caterpillar dealer across the Northeast offering earthmoving and power systems rentals, sales & support.
Warranty Administrator - SITECH
Manage warranty claims, enroll protection plans, and provide customer service.
Job Highlights
About the Role
The Warranty Administrator enrolls equipment in Trimble Protection Plans and extended service coverage, reviews and processes work orders and warranty claims, and ensures accurate invoicing and claim settlements according to SITECH/Trimble guidelines. They also provide quotes for fleet protection plans, track claim status, expedite pending items, and handle claims from other vendors in the SITECH Northeast portfolio. Creating renewal strategies to capture post‑sale warranty business and processing subscription plan activations and renewals are also key responsibilities. • Enroll equipment in Trimble Protection Plans and Extended Service coverage. • Review, process, and invoice work orders with valid warranty claims. • Process claims promptly following SITECH/Trimble guidelines and verify settlements. • Provide quotes for customer fleet Protection Plans. • Maintain visibility of claim status and expedite as needed. • Process claims from other vendors in the SITECH Northeast portfolio. • Create renewal strategy to capture post‑sale warranty business before plan expiration. • Activate and renew other subscription plans.
Key Responsibilities
- ▸plan enrollment
- ▸claims processing
- ▸work order invoicing
- ▸quote generation
- ▸status tracking
- ▸subscription activation
What You Bring
Candidates must have a high school diploma or equivalent, strong verbal and written communication skills, and solid proficiency with Microsoft AX, Word, Excel, and internet/email tools. Attention to detail, a focus on accuracy, a commitment to exceeding customer expectations, and the ability to work well in a team are essential. SITECH is an equal‑opportunity employer and conducts background checks and drug testing as part of its pre‑employment process. • High School Diploma or equivalent. • Strong verbal and written communication skills. • Proficient with Microsoft AX, Word, Excel, and internet/email. • Detail‑oriented with high accuracy. • Team player mindset.
Requirements
- ▸high school
- ▸microsoft ax
- ▸excel
- ▸communication
- ▸detail‑oriented
- ▸team player
Benefits
SITECH Northeast is seeking a Warranty Administrator for its North Syracuse headquarters. The role provides warranty support to sales, service, and parts departments and owns the end‑to‑end warranty claim process. The position offers a starting hourly pay range of $25.00 to $28.00, dependent on experience. Employees receive a comprehensive benefits package that includes paid time off plus eight company‑paid holidays, medical, dental and vision insurance options for employees and their families, disability and life insurance, and a competitive retirement plan. Additional perks comprise tuition reimbursement for full‑time staff after one year of service, supplemental discount programs, an employee referral program, and other supplemental offerings. • Paid Time Off plus eight company‑paid holidays. • Medical, dental, and vision insurance options for employee and family. • Disability and life insurance packages. • Competitive retirement plan. • Tuition reimbursement for full‑time employees after one year of service. • Additional supplemental offerings and discount programs. • Employee referral program.
Work Environment
Field