Director, PSA Services, APAC

About the Role

Provide overall leadership for recurring services business in APAC, enabling Johnson Controls to win more customers, maximize value and grow recurring revenue. Own and account for financial and operational metrics for recurring lifecycle services. Champion problem‑solving challenges and enable improvements for customers and JCI colleagues. Act as a subject‑matter expert and regional escalation point for external customers and internal stakeholders. Lead, drive and support regional Sales and Operations teams to achieve sales and profitability objectives for recurring services such as PSA, O&M and subscriptions. Develop, launch, activate and operationalize lifecycle service offerings across APAC in partnership with global teams to increase customer value and market differentiation. Define, deploy and own critical KPIs for new and renewal services, providing visibility into business challenges. Champion a culture of continuous improvement, work with regional and central teams to identify root causes, and implement countermeasures. Create marketing and demand‑generation campaigns and leverage best practices to maximize customer retention and growth. Collaborate with the APAC Operational Excellence team to design and manage service productivity tools, programs and technologies that boost field organization effectiveness. Drive a continuous‑improvement culture and serve as a key member of the APAC Service Leadership Team, supporting the Regional Vice President(s) in sharing resources and approaches. Keep a pulse on market trends, legislation, customer needs and competition to develop innovative growth offerings, increase market penetration and maximize margin. Travel overseas as required. • Lead regional Sales and Operations teams to meet sales and profitability targets for recurring services. • Design, launch, and operationalize lifecycle service offerings across APAC. • Define and own critical KPIs for new and renewal services to ensure business visibility. • Drive continuous‑improvement culture and implement root‑cause countermeasures. • Create marketing and demand‑generation campaigns to build new pipeline. • Leverage best practices to maximize customer retention and growth. • Collaborate with APAC Operational Excellence to develop service productivity tools and programs. • Serve on APAC Service Leadership Team and support Regional Vice Presidents with resource sharing. • Monitor market trends and develop innovative growth strategies to increase penetration and margin. • Act as subject‑matter expert and escalation point for customers and internal stakeholders.

Key Responsibilities

• ▸service design
• ▸lifecycle offerings
• ▸kpi management
• ▸productivity tools
• ▸continuous improvement
• ▸marketing campaigns

What You Bring

Required qualifications include a degree in Engineering, Business or equivalent (MBA preferred) and more than ten years of service operations management experience. Strong leadership, influencing, risk‑management and margin‑optimization skills are essential, along with the ability to work in a matrix organization. Candidates should be analytical, process‑oriented, technically proficient, and possess Lean/Digital experience, excellent communication and interpersonal abilities. Proven people‑management, performance‑management, strategic planning, negotiation and conflict‑management skills and a customer‑service mindset are also required. • Engineering/Business degree (MBA preferred) with 10+ years Service Operations Management experience. • Strong leadership, influencing and matrix‑organization navigation skills. • Proven ability to manage operational risks, optimize margin and productivity. • Analytical, process‑oriented with technical proficiency; Lean/Digital experience a plus. • Excellent communication, interpersonal and stakeholder management abilities. • Demonstrated people‑management, performance‑management and strategic planning expertise. • Customer‑service mindset combined with solid business and financial acumen. • Willingness to travel overseas as needed.

Requirements

• ▸mba
• ▸10+ years
• ▸leadership
• ▸lean
• ▸risk management
• ▸strategic planning

Work Environment

Hybrid