Wsp
WSP provides engineering, design, and consulting services across diverse sectors worldwide.
Customer Service Representative I - Hybrid
Handle inbound customer inquiries via phone, email, chat, and resolve issues.
Job Highlights
About the Role
The CSR I will handle inbound customer inquiries through phone, email, chat, and text, providing information on products, services, and company policies. Assigned to a set schedule that aligns with business needs, the representative ensures adequate coverage during peak times while delivering friendly and effective service. • Serve as primary contact for customer service issues via phone, email, chat, and text. • Provide friendly, efficient assistance and promote self‑service options. • Resolve product or service complaints by diagnosing issues, recommending solutions, and following up. • Update customer accounts, process new accounts, disputes, closures, and refunds. • Meet or exceed productivity, schedule adherence, and quality standards. • Communicate clearly with internal and external stakeholders. • Maintain a quiet, secure remote workspace and adhere to flexible 8‑hour shifts, including rotating Saturdays.
Key Responsibilities
- ▸customer support
- ▸issue resolution
- ▸account management
- ▸productivity metrics
- ▸stakeholder communication
- ▸remote workspace
What You Bring
Employees must maintain a quiet, secure remote workspace and be available for flexible eight‑hour shifts, including occasional Saturdays. The role involves primarily seated work with occasional lifting up to 10 lb, and requires reliable attendance, punctuality, and the ability to pass background and drug screenings. • Demonstrate excellent phone etiquette, verbal communication, and interpersonal empathy. • Type at least 40 words per minute and navigate Windows with basic computer skills. • Be energetic, self‑motivated, and adaptable in a fast‑paced environment. • Satisfy attendance, punctuality, and background/drug screening requirements. • Hold a high school diploma or GED; customer service experience is a plus. • Bilingual proficiency in Spanish, Mandarin, or Cantonese is a plus.
Requirements
- ▸phone etiquette
- ▸windows
- ▸high school
- ▸bilingual
- ▸self‑motivated
- ▸flexible shifts
Benefits
WSP is hiring a Customer Service Representative I for its Louisville, KY office. This hybrid role requires two days in‑person and two days remote, with rotating Wednesdays, and a regular Monday‑Friday schedule plus rotating Saturday shifts from 12 pm–4 pm EST. The position offers an expected base pay of $22.10 per hour, with an additional $0.50 per hour for bilingual candidates. WSP USA is a leading engineering and professional services firm with over 15,000 employees across the U.S. The company provides a flexible workplace model and a comprehensive benefits suite, including medical, dental, vision, disability, life insurance, and retirement savings plans. • Earn $22.10 per hour plus $0.50 per hour for bilingual capability. • Receive comprehensive benefits: medical, dental, vision, disability, life insurance, and retirement savings.
Work Environment
Hybrid