Senior Director, Integrated Program Manager

About the Role

The role serves as the primary point of contact for multiple strategic alliance clients, guiding them in aligning real‑estate strategies with business objectives. Responsibilities include standardizing processes, overseeing consolidated schedules, budgets, risk reporting, and contract negotiations, as well as identifying and mitigating risks that could affect project delivery. Continuous improvement of delivery methods and the use of JLL’s insights and best practices are essential to ensure client satisfaction and portfolio performance. A core part of the position involves leading and inspiring internal teams, fostering a collaborative and mentoring environment, and managing talent through recruitment, succession planning, and performance metrics. The incumbent will allocate workloads, provide training on firm methodologies, and champion a culture of continuous learning and professional growth. • Deliver strategic solutions for clients to achieve real‑estate portfolio goals • Actively collaborate across platforms to maximize JLL value for clients • Harness innovative technology and data to drive change and decision making • Lead the relationship for multiple strategic alliance clients, linking real‑estate strategy to business objectives • Collaborate with clients on large‑scale, complex project portfolios to define program goals • Develop objectives and work with teams and managers to achieve completion • Develop, manage, and implement standardized processes, playbooks, tools, and resources • Oversee and provide consolidated schedule, budget, risk, and opportunity reporting • Develop and oversee management routines to track portfolio performance and metrics • Oversee, approve, or conduct contract negotiations to ensure profitable business • Identify and proactively manage risks and issues across the portfolio • Proactively manage programs according to client processes, procedures, and KPIs • Continuously identify and implement process improvements for complex project delivery • Leverage the broader JLL platform to deliver portfolio insights, best practices, and expertise • Comply with all JLL policies and procedures, including ethics and business practices • Manage and expand selected client relationships • Develop new client relationships • Identify sourcing opportunities for new clients • Contribute to expansion of new products and services • Identify cross‑selling opportunities

Key Responsibilities

• ▸process standardization
• ▸risk reporting
• ▸schedule management
• ▸budget tracking
• ▸portfolio metrics
• ▸contract negotiation

What You Bring

• Demonstrate a highly visible commitment to a "one‑firm" approach and partner with cross‑discipline teams • Stellar interpersonal skills and problem‑solving ability with executive‑level interaction • Demonstrated ability to motivate multiple stakeholder groups and establish effective relationships • Experience presenting in pitches and RFPs with a proven winning track record • Extensive experience supervising, training, mentoring, and evaluating project managers • Ability to lead individuals across a national platform to deliver superior client service • Proven record of excellent internal and external customer service • Ability to connect strategy to detail and follow‑through • Experience with multiple complex, large‑scale projects throughout the real‑estate lifecycle • Experience working in multiple markets and navigating regional operational nuances • Comprehensive knowledge of real‑estate development lifecycle, approval processes, and regulations • Mastery of all phases of project management, including budgeting, scheduling, contracting, and closure • Expert at building relationships and earning trust • Strong organizational skills and capacity to prioritize in a fast‑paced environment • Hands‑on approach with attention to detail and ownership • Ability to solve advanced problems in complex situations • Advanced computer skills, especially Smartsheet and data analysis • Knowledge of disciplined project management processes (Six Sigma, PMP a plus) • Strong oral, written, and presentation communication skills • Strong planning, scheduling, multitasking, and organization skills • Proficiency in Microsoft Word, Excel, and PowerPoint • Bachelor's degree in architecture, construction management, business, finance, or engineering • 10+ years of real‑estate, project management, or program management experience

Requirements

• ▸smartsheet
• ▸six sigma
• ▸pmp
• ▸microsoft office
• ▸bachelor's
• ▸project management

Benefits

JLL is a global leader in real estate and investment management, dedicated to shaping a brighter future through innovative services, advisory, and technology. The company seeks a senior professional to drive strategic program management, expand client portfolios, and deliver high‑impact real‑estate solutions while leveraging JLL’s extensive platform and data capabilities. This remote‑first role, based in Charlotte, NC, offers a competitive salary of $165,000 per year and emphasizes an inclusive culture where employees can thrive and belong. Business development is also a key focus, with expectations to grow existing client relationships, generate new opportunities, and expand JLL’s service offerings. Candidates should bring at least ten years of real‑estate or program‑management experience, strong interpersonal and analytical skills, and familiarity with advanced project‑management tools. JLL offers comprehensive benefits, including retirement matching, medical coverage, parental leave, paid time off, and early‑pay options, while committing to equal‑opportunity hiring practices and data privacy.

Work Environment

Office Full-Time