Aaon, Inc.
Designs and manufactures energy-efficient heating, ventilation, and air conditioning systems.
Customer Service Representative I
Handle inquiries/complaints, resolve issues, ensure satisfaction, conduct follow-up calls.
Job Highlights
About the Role
The Customer Service Representative responds to customer inquiries and complaints about the organization’s products and services, conducts periodic calls to assess satisfaction, and determines the best method to resolve issues while adhering to company policies. Coordination with relevant departments ensures problems are resolved efficiently, and follow‑up communication confirms continued customer satisfaction. • Address customer inquiries and complaints regarding products or services. • Make regular calls to existing customers to gauge satisfaction. • Determine and implement the best approach to resolve problems in line with company policies. • Coordinate problem resolution with relevant departments and inform customers of solutions. • Follow up with customers to ensure ongoing satisfaction.
Key Responsibilities
- ▸customer inquiries
- ▸satisfaction calls
- ▸issue resolution
- ▸department coordination
- ▸follow‑up
- ▸complaint handling
What You Bring
The position requires a high school diploma and advanced proficiency in all MS Office programs, with an associate or technical degree in business, sales, or a related field and at least one year of customer service experience preferred. Key competencies include strong analytical, problem‑solving, and interpersonal skills, excellent written and verbal communication, high attention to detail, and the ability to multitask and stay organized while working independently or as part of a team. Physical demands involve frequent exposure to manufacturing environments with varying temperatures, dust, and occasional chemical fumes, the ability to sit for extended periods, and occasional travel to customer or project sites. • Maintain thorough knowledge of organizational policies, procedures, products, and services. • Proficiency in MS Office; associate/technical degree and 1 year of customer service experience preferred. • Demonstrate analytical, problem‑solving, and interpersonal abilities with strong communication skills. • Work independently and collaboratively, showing high attention to detail and multitasking capability. • Adapt to manufacturing environments with seasonal temperature changes, dust, and occasional chemical fumes; ability to sit for prolonged periods and travel as needed.
Requirements
- ▸ms office
- ▸associate degree
- ▸customer service
- ▸analytical
- ▸problem solving
- ▸detail oriented
Work Environment
Office Full-Time