Associate Field Service Engineer - Automated Logic

About the Role

In this role you will provide solutions to increasingly complex system problems, lead others in resolution, and perform maintenance on field controllers, servers, workstations, and hardware. You will communicate issues, recommend enhancements or repairs, review equipment schedules, implement time‑management strategies for customer satisfaction, and document project status. Additionally, you will deliver site‑specific training to owners and operators on upgrades and services. • Provide solutions to complex system problems and lead resolution efforts. • Perform maintenance on field controllers, servers, workstations, and hardware. • Communicate issues and recommend enhancements, upgrades, or repairs. • Document project status and train owners/operators on upgrades/services.

Key Responsibilities

• ▸system troubleshooting
• ▸hardware maintenance
• ▸issue reporting
• ▸upgrade recommendations
• ▸project documentation
• ▸operator training

What You Bring

The Associate Field Service Engineer role services the Cleveland, OH area and helps expand our Aftermarket Services. This entry‑level position is ideal for self‑motivated, detail‑oriented, customer‑focused individuals eager to develop troubleshooting skills through progressively challenging assignments. Candidates must have a High School Diploma or GED, be able to climb ladders over 8 feet, lift up to 50 lb, and hold a valid driver’s license acceptable to company insurance. Preferred qualifications include an associate degree or technical school credential in HVAC, building automation, or a related field, experience with HVAC controls, basic logic troubleshooting, TCP/IP and wireless networks, blueprint reading, and proficiency in Microsoft 365. • Hold a High School Diploma or GED; able to lift 50 lb and climb ladders over 8 ft. • Possess a valid driver’s license and meet company insurance criteria. • Preferred: Associate degree or technical certification in HVAC/Building Automation. • Experience troubleshooting HVAC or building automation logic and TCP/IP networks. • Ability to read architectural, mechanical, and electrical blueprints. • Proficient in Microsoft 365 applications.

Requirements

• ▸high school
• ▸driver's license
• ▸associate degree
• ▸hvac troubleshooting
• ▸blueprint reading
• ▸microsoft 365

Benefits

Employees are eligible for a comprehensive benefits package that includes medical, dental, vision, wellness incentives, retirement plans, paid vacation, sick, personal and holiday leave, various family and medical leaves, short‑ and long‑term disability, life and accidental death insurance, health‑savings and spending accounts, and tuition assistance. Specific benefits may vary by state, local laws, and eligibility criteria. The position offers a pay range of $44,500 to $62,500 and may include short‑term cash incentives, with compensation influenced by skills, education, experience, and other qualifications. Applications are accepted for at least three days from the posting date of 01/27/2026. • Salary range $44,500–$62,500 with potential short‑term cash incentives. • Benefits include medical, dental, vision, retirement, paid time off, disability, life insurance, HSAs, tuition assistance, and more.

Work Environment

Field