Republic Services
Provider of non‑hazardous solid waste collection, recycling, disposal and energy services.
Associate Account Manager
Retain and grow existing commercial waste customers, handling calls and upselling services.
Job Highlights
About the Role
The Associate Account Manager maintains and retains relationships with existing commercial and industrial waste customers in a defined territory. The role involves making outbound calls, handling inbound inquiries, and increasing penetration by selling the full suite of Republic Services products. Daily, the AAM proactively contacts customers, develops deep knowledge of services, pricing, and lines of business, and offers additional services. Responsibilities include contract renewals, handling cancellation requests per escalation policy, supporting pricing initiatives, documenting activities in Salesforce, capturing emails, minimizing rate restrictions and credits, and meeting regularly with the Sales Manager to review retention metrics.
Key Responsibilities
- ▸customer retention
- ▸outbound calls
- ▸inbound calls
- ▸salesforce
- ▸pricing support
- ▸contract renewal
What You Bring
Minimum qualifications include a high school diploma or GED and 0–2 years of customer service experience. Preferred qualifications are waste or transportation industry experience, bilingual fluency in English and Spanish, and residency in Texas.
Requirements
- ▸high school
- ▸customer service
- ▸0-2 years
- ▸bilingual
- ▸waste experience
- ▸texas
Benefits
The company has earned recognitions such as Barron’s 100 Most Sustainable Companies and Great Place to Work, and it promotes a supportive work environment where employees receive tools, training, and opportunities to grow while contributing to a more sustainable world. • Comprehensive medical benefits coverage, dental plans and vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance and accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO)
Work Environment
Onsite