Jll
JLL provides professional services in real estate and investment management worldwide.
Switchboard Operator
Handle inbound JLL calls, qualify callers, log info in CRM, and route leads.
Job Highlights
About the Role
Each call typically lasts between ten seconds and one minute, with a volume of about 150 calls per day. The role focuses on delivering a smooth client journey by efficiently answering, qualifying, and routing telephone enquiries. • Answer inbound calls for multiple JLL departments, qualify callers, and route calls appropriately. • Identify the nature of each call and collect key information from the caller. • Log caller details and call information into the CRM system. • Transfer qualified leads to the relevant department promptly.
Key Responsibilities
- ▸inbound calls
- ▸call qualifying
- ▸crm logging
- ▸lead transfer
- ▸client journey
What You Bring
• Demonstrate experience in telephone‑based contact centre environments. • Provide excellent customer service with strong verbal and written communication skills. • Proficiently use Microsoft Office applications.
Requirements
- ▸contact centre
- ▸customer service
- ▸microsoft office
Benefits
JLL empowers you to shape a brighter way by combining world‑class services, advisory and technology to create a better future for real estate. The company is dedicated to hiring talented people, helping them thrive, grow meaningful careers, and find a place where they belong. As an Equal Opportunity Employer, JLL provides reasonable accommodations for individuals with disabilities throughout the recruitment process. Requests for accommodation can be sent to [email protected].
Work Environment
Field