Strategic Account Manager - Multifamily- WEST

About the Role

The Strategic Account Manager, Multi‑family will increase market share and drive profitable growth within the multi‑family housing segment by creating differentiated value for key decision makers. This role builds and sustains long‑term relationships with national and regional developers, owners, operators, asset managers, and other influencers to shape specifications, influence buying decisions, and expand our presence across new construction, renovation, and MRO opportunities. Leveraging deep market insight, a consultative selling approach, and cross‑functional collaboration, the manager will develop and execute account strategies that align customer priorities with Delta Faucet’s full portfolio of solutions. The position is accountable for accelerating growth through strategic partnerships, increasing share of wallet within targeted accounts, and delivering measurable business outcomes for both the customer and the organization. • Build and nurture relationships with top owners, developers, designers, and influencers in the multi‑family community. • Manage a portfolio of strategic accounts to drive specifications, brand preference, and revenue growth. • Collaborate with internal product, marketing, and sales teams to deliver tailored solutions to each account. • Lead RFPs and negotiations to retain and secure future business. • Identify and track key projects in early design phases and influence specification decisions toward company products. • Deliver product presentations, CEUs, and design consultations. • Provide project support from concept through construction administration. • Develop and implement comprehensive sales and account plans with market analysis, account strategies, revenue goals, and measurable outcomes. • Create and manage account‑specific plans, setting retention and new‑business goals, product spec recommendations, and executing initiatives such as customer events. • Analyze data and trends to generate insights that boost customer retention and drive revenue. • Secure new product specifications and expand existing business opportunities to increase market share and profitable growth. • Support marketing initiatives, tradeshows, and product launches for the multi‑family segment. • Partner with project sales, regional sales, distribution, and customer service teams to ensure smooth project execution. • Provide Voice of Customer feedback to product development and marketing teams.

Key Responsibilities

• ▸account strategy
• ▸rfp management
• ▸data analysis
• ▸product specification
• ▸client relationships
• ▸market insight

What You Bring

• Hold a bachelor’s degree or equivalent work experience (MBA preferred). • Possess at least 5 years of sales or sales‑management experience. • Demonstrate excellent interpersonal and communication skills for collaboration with internal and external stakeholders. • Exhibit strong analytical capabilities to assess market conditions and craft strategic responses. • Understand marketing, finance, and operations fundamentals. • Ability to manage multiple projects and adapt to shifting business demands. • Willingness to travel up to 60 % of the time. • Experience in commercial interiors, residential design, or multi‑family and hospitality segments. • Experience selling building products, home‑improvement items, flooring, doors, fixtures, or other durable goods to multi‑family projects. • Familiarity with CRM tools and sales analytics platforms. • Proven success managing long sales cycles and complex accounts. • CEU delivery certification or related experience preferred. • Strategic thinker with strong business acumen. • High emotional intelligence and ability to influence at all levels. • Ability to work independently and collaboratively across functions.

Requirements

• ▸mba
• ▸5+ yrs
• ▸crm
• ▸sales analytics
• ▸strategic
• ▸communication

Benefits

At Delta Faucet, our people are our greatest assets. We foster an inclusive environment that values different perspectives, and we offer the chance to shape the future of our brand alongside passionate professionals committed to excellence and innovation. Joining us means leading progressive growth and making a significant impact within a leading organization. Compensation ranges from $103,700 to $163,020 USD, with actual pay varying based on experience, education, location, and skills. Delta Faucet is an equal‑opportunity and E‑Verify employer, making employment decisions based solely on merit and complying with all applicable laws prohibiting discrimination. • Comprehensive wellbeing programs, retirement, savings, tuition reimbursement, and employee incentive plans. • Learning & development access to LinkedIn Learning and cross‑company project opportunities. • Social impact initiatives including employee‑led resource groups and paid volunteer days.

Work Environment

Field