Stanley Black & Decker, Inc.
Provides power tools, hand tools, outdoor equipment, engineered fastening systems and industrial solutions.
Service Representative II
Customer service rep handling sales, pricing, and support for DeWALT tools.
Job Highlights
About the Role
In this role you will handle pricing, identify catalog numbers and descriptions, verify quantities, and process customer orders. You will attract potential customers by answering product and service questions, suggest additional items, and conduct sales both at the counter and over the phone. You will also provide product application guidance, service maintenance advice, and sell related services and programs while resolving any product or service issues. • Process pricing, catalog identification, quantity verification, and order entry. • Answer product and service inquiries, drive incremental sales, and recommend additional offerings. • Conduct sales and support at the counter and via phone, advising on product use and maintenance. • Sell services, programs, and products while resolving customer issues and ensuring follow‑up.
Key Responsibilities
- ▸pricing
- ▸cataloging
- ▸order entry
- ▸customer support
- ▸sales
- ▸issue resolution
What You Bring
The ideal candidate can work full‑time Monday through Friday with flexible hours as needed, and bilingual proficiency is preferred. Required experience includes reading schematics to determine needed parts, prior customer‑facing work in a retail or service environment, and a high degree of integrity, reliability, and independence. Strong customer service and sales skills, along with proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), are essential. • Work full‑time Monday‑Friday with flexible hours; bilingual ability preferred. • Read schematics and determine parts for tool repairs; previous retail/service experience required. • Demonstrate integrity, accountability, reliability, and ability to work independently. • Provide superior customer service and salesmanship; proficient in Microsoft Office applications.
Requirements
- ▸bilingual
- ▸schematics
- ▸retail experience
- ▸customer service
- ▸microsoft office
- ▸reliability
Benefits
The position offers a competitive salary and a comprehensive benefits package that includes medical, dental, vision, life, wellness, disability, 401(k), Employee Stock Purchase Plan, paid time off, tuition reimbursement, and discounts on Stanley Black & Decker tools and partner programs. Stanley Black & Decker promotes a culture of growth, learning, and inclusion. Employees have access to digital learning portals, a variety of career paths across more than 20 brands, and a workplace that values diversity, equity, and community involvement through volunteerism and sustainable practices. • Receive competitive salary plus comprehensive benefits, including health, retirement, PTO, tuition aid, and tool discounts. • Access learning resources, diverse career paths across 20+ brands, and an inclusive workplace culture.
Work Environment
Field