UGL Regional Linx
Linking Communities and Connecting Customers.
Service Delivery Manager
Lead mobile maintenance teams and ensure train reliability at UGL's Kangy Angy facility.
Job Highlights
About the Role
The Service Delivery Manager will be based at the Mariyung Maintenance Facility in Kangy Angy, reporting to the In‑field Maintenance Manager. The position operates on a rotating roster of 12‑hour shifts within a 38‑hour work week and is responsible for leading the mobile maintenance teams and overseeing activities at the Mariyung Stabling Yards and on‑track train maintenance. • Lead safety, quality and environmental management ensuring compliance with policies, laws and standards • Direct and supervise mobile maintenance teams, enforcing rostered schedules, work instructions and safety requirements • Ensure train availability and reliability by monitoring performance and adhering to the scheduled train plan • Manage or support investigations of safety, quality, unavailability incidents and train faults • Accurately raise and close notifications and service orders in the Asset Information System • Review KPIs against performance targets and implement changes for contract variations, non‑conformities, budget adjustments or customer requirements
Key Responsibilities
- ▸safety management
- ▸team supervision
- ▸train availability
- ▸incident investigation
- ▸asset system
- ▸kpi review
What You Bring
• Extensive management/supervisory experience in rail, automotive, military, defence, avionics or other safety‑critical environments • Strong oral and written communication, negotiation and influencing skills with ability to build effective relationships at all levels • Excellent analytical and conceptual abilities to present information for decision‑making • Exceptional organisational and planning skills with capacity to prioritise multiple tasks and meet deadlines
Requirements
- ▸management
- ▸supervisory
- ▸safety‑critical
- ▸communication
- ▸analytical
- ▸organisational
Benefits
UGL promotes an innovative, diverse culture with day and night shift options, and offers a competitive remuneration package that includes salary continuance, an Employee Assistance Program, AIA Vitality wellness, and discounts on health insurance, vehicles, travel and more. Ongoing training supports career progression, and the company values diversity, encouraging applications from people with disability, Aboriginal and Torres Strait Islander peoples, mature workers and culturally diverse backgrounds.
Work Environment
Onsite