Aaon, Inc.
Designs and manufactures energy-efficient heating, ventilation, and air conditioning systems.
Warranty Support Specialist
Manages complex warranty claims, analyzes trends, and drives process improvements.
Job Highlights
About the Role
The Warranty Support Specialist II at AAON is a mid-level position that manages complex warranty claims, analyzes trends, and supports continuous-improvement initiatives. Acting as a liaison among customers, service providers, and internal teams, the specialist ensures issues are resolved efficiently and accurately. The role also contributes to process improvements and may mentor junior staff. • Review and process complex or high-value warranty claims. • Investigate recurring product issues and collaborate with engineering and quality teams. • Communicate with customers and service providers to resolve disputes or clarify policies. • Analyze warranty data to identify trends and recommend improvements. • Assist in updating warranty documentation and training materials. • Support audits and compliance with warranty procedures. • Mentor and support Warranty Support Specialist I team members. • Participate in cross-functional meetings to improve product reliability and customer satisfaction.
Key Responsibilities
- ▸warranty claims
- ▸data analysis
- ▸issue investigation
- ▸customer liaison
- ▸process audits
- ▸mentorship
What You Bring
Candidates should have at least a high school diploma or GED, with a preference for an associate’s or bachelor’s degree in business, engineering technology, or a related field. Strong analytical abilities, effective communication, and proficiency with Microsoft Office and warranty management systems are essential. The role requires extended periods of computer work, visual acuity for technical documents, and mental focus to handle escalated issues and multitask. • Strong understanding of warranty processes and customer service. • Ability to analyze data and identify trends or root causes. • Proficiency in Microsoft Office and warranty management systems. • Excellent written and verbal communication skills. • Ability to manage multiple priorities and resolve conflicts. • Ability to sit and work at a computer for extended periods. • Visual acuity for reviewing technical documents and data. • Mental focus for handling escalated issues and multitasking.
Requirements
- ▸warranty
- ▸data analysis
- ▸microsoft office
- ▸warranty system
- ▸bachelor's
- ▸communication
Benefits
Employees enjoy a dynamic, fast-paced environment with flexible shift schedules and generous benefits, including medical, dental, vision, short- and long-term disability, a 401(k) with an HSA match, tuition reimbursement, paid time off, and profit-sharing opportunities. The culture values people, product, pride, and perseverance, encouraging innovation and continuous skill development. AAON’s commitment to sustainability drives the creation of efficient, configurable HVAC solutions for commercial and industrial spaces. The position offers a competitive hourly wage ranging from $20.90 to $31.36, along with a robust benefits package. Join AAON to help deliver state-of-the-art commercial HVAC systems while contributing to a cleaner, more sustainable future.
Work Environment
Office Full-Time