Data Center Customer Operations III

About the Role

The role focuses on the prioritization, fulfillment, and quality assurance of time‑bound, ticket‑driven requests within the data center. Responsibilities include expediting, negotiating, troubleshooting, and handling smart‑hands tasks such as installation or de‑installation of cages, cabinets, cross‑connects, power, cable containment, custom orders, and network support. • Prioritize, fulfill, and QA time-sensitive ticket requests (e.g., cage installs, power, cross‑connects). • Read and implement installation plans from Visio drawings or spreadsheets. • Perform sophisticated fiber terminations and install/test cross‑connect circuits per SOPs. • Troubleshoot switched, multiplexed, or media‑converted circuits and collaborate with networking teams. • Maintain accurate cable management for coax, fiber, twisted‑pair, and intra‑building connections. • Document all work activities in detail and lead cage/infrastructure modification projects. • Complete required training promptly and support customer satisfaction through timely order execution.

Key Responsibilities

• ▸ticket management
• ▸fiber termination
• ▸cable management
• ▸circuit troubleshoot
• ▸plan implementation
• ▸smart‑hands

What You Bring

• High school diploma with 1–2 years of relevant experience. • Strong curiosity and troubleshooting ability in a critical‑facility environment. • Mechanical or electrical proficiency with ability to lift up to 50 lb and perform physical tasks. • Flexible to work any shift, cover off‑schedule needs, and respond to emergencies (24/7 operation).

Requirements

• ▸high school
• ▸1-2 yrs
• ▸troubleshooting
• ▸mechanical
• ▸electrical
• ▸flexibility

Benefits

The targeted annual salary for this position in Montreal, Canada is CAD 46,600 – 69,800, reflecting the minimum and maximum range for new hires based on role, level, and location. Individual compensation may vary with experience, skills, and education, and can include bonus, equity, and additional benefits. Equinix offers a competitive benefits package that aligns with its core values of being inclusive, sustainable, connected, and efficient. Employees receive health, dental, life, and disability insurance, retirement savings options, paid vacation and holidays, and an Employee Assistance Program, among other offerings. • Health, dental, life, and disability insurance complementary to provincial plans. • Participation in Equinix‑sponsored retirement savings (DCPP, RRSP, TFSA). • Paid vacation, personal time, and holiday holidays. • Employee Assistance Program and other inclusive benefits.

Work Environment

Onsite