Servicetitan
Cloud‑based SaaS platform powering back‑office, scheduling, dispatch, invoicing and marketing for trades businesses.
Customer Success Manager, Enterprise
Manage enterprise trade service accounts, drive adoption, solve issues, and grow revenue.
Job Highlights
About the Role
If you are passionate about helping real hard‑working people, love technology, aren’t afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong. As a Customer Success Manager (Enterprise) you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team partners closely with the largest and most successful trade service companies in North America to maximize the value of our software. • Develop and manage a portfolio of ~35 enterprise construction and commercial accounts. • Gather usage intelligence, coach customers on best practices, and identify high‑value features. • Build senior‑level relationships to deliver a premium, executive‑grade experience. • Solve complex problems with innovative solutions to continuously increase product value. • Analyze user‑engagement data to generate actionable insights and report KPIs regularly. • Segment customers for upsell and cross‑sell opportunities. • Mentor new hires and support non‑Enterprise Success Team members.
Key Responsibilities
- ▸portfolio management
- ▸usage intelligence
- ▸data analysis
- ▸kpi reporting
- ▸customer segmentation
- ▸mentorship
What You Bring
• 4+ years of account or project management experience in a customer‑facing role. • Proven ability to multitask, manage projects with strong attention to detail. • Strong communication, organizational and analytical skills; interest in data analysis. • Willingness to travel up to 15% nationwide.
Requirements
- ▸project management
- ▸customer-facing
- ▸multitasking
- ▸detail oriented
- ▸analytical
- ▸travel
Benefits
We offer flexible time off, extensive learning and development programs, leadership training, and a comprehensive onboarding experience. Health and wellness benefits include company‑paid medical, dental and vision, 401k match, telehealth and a suite of family‑support services such as parental leave, fertility assistance and adoption reimbursement. Performance is recognized through Bonusly, peer‑nominated awards and competitive compensation, including base salary, commission, equity and a holistic benefits package. The expected salary range for U.S. candidates is $86,600–$115,800, with additional equity and commission eligibility. Compensation varies by location and reflects experience, performance and other factors. ServiceTitan is committed to fair and equitable pay. • Self‑starter thriving in an entrepreneurial, fast‑paced environment. • Flexible time off with autonomous work support and learning opportunities. • Company‑paid medical, dental and vision coverage (100% employer paid options). • 401k match, FSA/HSA, telehealth and comprehensive wellness programs. • Parental leave, up to $20k fertility assistance, surrogacy, adoption reimbursement. • Pet insurance, legal advisory services and financial planning tools. • Performance recognition via Bonusly, peer‑nominated awards and competitive bonuses.
Work Environment
Hybrid