Servicetitan
Cloud‑based SaaS platform powering back‑office, scheduling, dispatch, invoicing and marketing for trades businesses.
Technical Support Specialist - Telecom
Assist customers with software issues via phone, chat, email, providing technical solutions.
Job Highlights
About the Role
As a CSA you will be the first point of contact for customers, handling inquiries through phone, chat, email and screen‑sharing sessions. You will develop deep product knowledge, craft creative workflows, and use tools like the Salesforce Support Console and internal chatbot to prevent escalations and resolve issues quickly and accurately. • Respond to customer inquiries via phone, chat, email, and screen‑sharing. • Develop product expertise and create tailored workflows for customers. • Use support tools (Salesforce, internal chatbot) to prevent and de‑escalate issues. • Deliver rapid, high‑quality technical solutions to resolve cases.
Key Responsibilities
- ▸customer support
- ▸workflow design
- ▸salesforce
- ▸chatbot
- ▸technical solutions
- ▸de‑escalation
What You Bring
The role prefers a bachelor’s degree or equivalent technical‑support experience and seeks strong critical‑thinking, troubleshooting, and problem‑solving skills. Successful candidates are empathetic, patient, confident, and able to communicate effectively with a wide range of personalities while thriving in a feedback‑oriented, fast‑changing environment. • Hold a bachelor's degree or equivalent technical‑support experience. • Exhibit strong troubleshooting, critical‑thinking, and problem‑solving abilities. • Communicate empathetically and confidently with diverse personalities. • Thrive in a feedback‑driven, fast‑changing environment. • Prioritize, multitask, and stay effective under pressure.
Requirements
- ▸bachelor's
- ▸troubleshooting
- ▸critical thinking
- ▸problem solving
- ▸empathy
- ▸adaptability
Benefits
Employees receive flexible time off, comprehensive health benefits (medical, dental, vision), 401(k) matching, and various wellness programs. Additional perks include leadership training, performance bonuses, parental‑leave support, fertility and adoption assistance, pet insurance, and a competitive hourly rate ranging from $19.61 to $26.25 in the United States, plus equity and annual bonuses. • Benefit from flexible work hours, paid medical/dental/vision, and 401(k) match. • Access learning and leadership development programs and performance bonuses. • Receive parental‑leave support, fertility and adoption assistance, and pet insurance.
Work Environment
Office Full-Time