Pro Product Specialist, Contact Center Pro

About the Role

Ready to be a Titan? You will join ServiceTitan's Pro Product Excellence team, influencing the company's continued success and shaping the future of the service industry. As a Pro Product Specialist for Contact Center Pro, you will onboard and train new clients while managing a portfolio of residential and commercial service companies, directly impacting revenue and customer success. In this role you will become the expert on Contact Center Pro, guiding clients through implementation, configuration, and training of telecom features such as TN porting, call routing, SIP and VoIP setup. You will coordinate complex timelines across multiple stakeholders to ensure on‑time launches, and partner with Customer Success Managers to drive adoption, retention, and return on investment. Analyzing adoption data and account trends will enable you to deliver actionable insights, customize solutions, and mitigate risks. You will also channel client feedback to the product team to continuously improve the solution. • Deliver 1:1 onboarding and training for Contact Center Pro, covering TN porting, call routing, SIP, VoIP, and telecom setup. • Manage implementation timelines across stakeholders to ensure on‑time product launches. • Partner with Customer Success Managers to drive adoption, retention, and ROI for Contact Center Pro. • Analyze adoption data and account trends to provide actionable insights and mitigate risks. • Recommend telecom configuration best practices based on client needs. • Relay customer feedback to the Contact Center Pro product team to influence improvements.

Key Responsibilities

• ▸onboarding
• ▸tn porting
• ▸call routing
• ▸sip setup
• ▸voip setup
• ▸data analysis

What You Bring

We are looking for candidates with 2+ years of experience in support, implementation, or account management within enterprise software or SaaS (or 1+ year in the home services industry) and a BA/BS degree preferred. The ideal candidate is a self‑starter who thrives in a fast‑paced environment, demonstrates strong multitasking and data‑driven decision‑making abilities, and maintains high attention to detail. Technical proficiency in troubleshooting telecom‑related issues and an intermediate understanding of recurring‑revenue business models are essential. Strong communication, organizational skills, and a collaborative mindset are also required. • 2+ years in support, implementation, or account management in SaaS/enterprise software (or 1+ year in home services). • BA/BS degree preferred. • Strong multitasking, data‑driven decision making, and high attention to detail. • Ability to troubleshoot and resolve technical telecom issues. • Excellent communication, organization, and teamwork skills. • Understanding of recurring‑revenue business models; telecom software knowledge a plus.

Requirements

• ▸saas experience
• ▸ba/bs
• ▸data-driven
• ▸telecom troubleshooting
• ▸communication
• ▸recurring revenue

Benefits

ServiceTitan offers flexible work schedules, generous time‑off, and support for autonomous work, along with a comprehensive onboarding and leadership training program. Employees receive holistic health benefits—including fully‑paid medical, dental, and vision coverage, FSA/HSA options, 401(k) matching, and telehealth services. Additional perks cover parental leave, up to $20k in fertility assistance, surrogacy and adoption reimbursement, on‑demand maternity support, pet insurance, legal advisory services, and financial planning tools. Recognition programs such as Bonusly and peer‑nominated awards reward great work. The company celebrates individuality and actively encourages applicants from underrepresented groups, maintaining a non‑discriminatory hiring policy. Compensation for U.S. candidates ranges from $65,200 to $86,800 base salary, plus commissions, equity, and the full benefits suite; exact figures vary by location and experience. ServiceTitan is dedicated to fair and equitable pay, considering a wide range of factors in compensation decisions. • Flexible work schedule with generous time‑off and autonomous work support. • Comprehensive health coverage (medical, dental, vision) with high employer contribution. • 401(k) match, FSA/HSA, and telehealth options. • Parental leave, fertility assistance up to $20k, surrogacy and adoption reimbursement, maternity support. • Bonusly, peer‑nominated awards, and other recognition programs. • Ongoing learning, leadership training, and career development resources.

Work Environment

Office Full-Time