Servicetitan
Cloud‑based SaaS platform powering back‑office, scheduling, dispatch, invoicing and marketing for trades businesses.
Customer Success Manager, Enterprise
Manage enterprise trade service accounts, drive product adoption and revenue growth
Job Highlights
About the Role
As a Customer Success Manager (Enterprise) you will own a portfolio of roughly 35 high‑touch enterprise trade service accounts, acting as a senior‑level advisor who ensures customers extract maximum value from our software and contributes directly to company revenue. • Develop and manage a portfolio of ~35 enterprise customer accounts with complex, high‑touch needs. • Gather intelligence on product usage, identify valuable features, and coach customers on best practices. • Build and maintain senior‑level relationships to deliver a premium customer experience. • Collaborate on out‑of‑the‑box solutions that solve complex problems and increase product value. • Analyze user engagement data, report KPI insights, and continuously improve customer experience. • Segment customers for upselling and cross‑selling opportunities. • Mentor new hires and support members of the non‑Enterprise Success Team.
Key Responsibilities
- ▸account management
- ▸product coaching
- ▸solution design
- ▸data analysis
- ▸upsell segmentation
- ▸team mentoring
What You Bring
• 4+ years of account or project management experience in a customer‑facing role. • Proven ability to multitask, manage multiple projects, and maintain strong attention to detail. • Self‑starter thriving in an entrepreneurial, fast‑paced environment with leadership capabilities. • Experience in project management and data analysis with a solution‑oriented mindset. • Strong communication, organizational skills, and adaptability as a team player. • Willingness to travel less than 15% nationwide.
Requirements
- ▸project management
- ▸data analysis
- ▸4+ years
- ▸customer‑facing
- ▸leadership
- ▸detail‑oriented
Benefits
Ready to be a Titan? At ServiceTitan we partner with our customers from day one through the end of their journey, delivering passionate, impactful solutions that matter to real people. Our team is driven, intelligent, hard‑working, and fun, and we thrive on helping hardworking professionals succeed with technology. The role offers a salary range of $85,700–$114,600 USD (U.S. candidates), commission eligibility, equity, and a comprehensive benefits suite designed to support employees at every stage of life. • Flexible time off and support for autonomous work. • Learning and development programs, including onboarding and leadership training. • Recognition incentives such as Bonusly and peer‑nominated awards. • Company‑paid medical, dental, and vision coverage with generous employer contributions. • FSA, HSA, 401(k) match, and telehealth options including One Medical membership. • Parental leave, up to $20k in fertility services, surrogacy and adoption reimbursement, and on‑demand maternity support. • Pet insurance, legal advisory services, and financial planning tools.
Work Environment
Hybrid